Vision Helpdesk Reviews in May 2025: User Ratings, Pros & Cons

The best in helpdesk software

What do you like best? Simple layout and installation. Really good service What do you dislike? Nothing everythings great. Implementation was so very easy and the best yet Recommendations to others considering the product This is by far the most easy to use help desk software What business problems are you solving with the product? What benefits have you realized? I Have a effective workflow now. Easy, and nothing gets forgotten

Excellent and Affordable Product

What do you like best? Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface. The software is also available in an on-premises version, which is essential for us and sets it apart from many other products which are now cloud-only. We particularly like the built-in workflow functionality, and ...

Great software for our needs!

What do you like best? We were looking for a new work order system for our organization- we really like Vision Helpdesk and look forward to years of continued use! What do you dislike? Nothing, it's great! I wouldn't change a thing! What business problems are you solving with the product? What benefits have you realized? Work order tracking, internal customer service

Best Helpdesk System so far

What do you like best? The Vision Helpdesk Software is a very easy to use and modern locking helpdesk system. It offers me a lot of options to include messages from different sources (E-Mail, Facebook, etc. and groups those tickes in custom departments, which are easy to select / filter on. I also tried other competitive products but none of them had all those features in such a great UI! What do you dislike? The responsive design should be improved a little bit. I would also be happy to ...

An easy to use helpdesk for our family or schools

What do you like best? The whole experience has been designed in a fresh and engaging way that makes it easy to navigate. What do you dislike? There isn't much to not like, but we have technicians who have a time slot in a certain school each week (Monday afternoons. It would be great if we could configure an SLA to say problem Y needs to be fixed in X hours but the timer only starts/stops when a technician is due in. What business problems are you solving with the product? What benefits ...

The most user friendly helpdesk ever!

What do you like best? The client portal is so user friendly compared to our previous software. The features are endless. Our employees have a wide range of technical skills and every one of them can use this application without any difficulty. What do you dislike? It took a little more work on the setup than I expected, but it was worth the wait. Recommendations to others considering the product Allow yourself some time for setup to be able to explore all the advantages before rolling ...

Vision Helpdesk is the perfect fit for any company

What do you like best? Vision Help desk has one of, if not the best and cleanest looking dashboards out of any of the help-desks that we trialed. It also shows who is logged into the staff portal and how long they have been logged in which is great for productivity productivity tracking. The interface is otherwise very intuitive and allows you to change themes or color palates to match your organizations color scheme. What do you dislike? We chose the self hosted product and the ...

Great internal support tool

We have trialed Vision Helpdesk and are moving forward after our trial. Hands down, Vision has the nicest GUI for the price. Setup requires Zend Optimizer which was a little bit of a headache to get installed but it has been smooth sailing since. I will recommend Vision to any of our partner companies moving foward. It's worth it.

Very Reliable and Robust Helpdesk Software

What do you like best? What I like best about the software is that it is pretty much straightforward in terms of overall management. The user experience design is very fluid and the actions and navigation are not convoluted. Ease of use is very apparent especially for the clients, they even get to see the knowledge-base before submission of a ticket. Captured all the data we need to better manage our helpdesk. What do you dislike? I think there is still room for improvement in the ...

Best affordable Helpdesk System I've found so far.

What do you like best? Their portal is fully responsive which works great on any device. It's very easy to use and the best thing is that you can customize almost every factor of the helpdesk system. Their support is also very good. They respond quickly and they always have a solution for your questions and issues. Lastly, their app integration options are huge which it makes Vision Helpdesk the best affordable solution on the market. What do you dislike? One of the things that would make ...