Vision Helpdesk Reviews in May 2025: User Ratings, Pros & Cons

Full Featured Helpdesk System

What do you like best? Vision helpdesk is FULLY customizable - the system has so many features and ways to customize it's great! What do you dislike? The UI is not that visually appealing. It's very functional, but not great to look at. What business problems are you solving with the product? What benefits have you realized? We're using Vision helpdesk as an internal ticketing system to manage work requests and projects. It's been helping us get much more organized and gives stakeholders ...

Responsive customer service

What do you like best? Vision Helpdesk has a great deal of configurable features that allow it to be very adaptable to business needs. The support team has been very helpful in helping us adopt the product. What do you dislike? Contacts from non-email channels can't automatically become conventional tickets. Some component occasionally requires logging out and back in so you can reply to tickets, though they say this will be corrected soon. Recommendations to others considering the ...

Great Product with lots of integration possibilities

What do you like best? We have investigated quite a few products but found that Vision Helpdesk has both design & features that make it stand above the others which seem to have one or the other. The support offered during our test period was always very friendly & responsive allowing us to get the system installed "in house" which was one of our requirements. We also found the pricing to be affordable for the power the system gives us. What do you dislike? The documentation is a little ...

Western Chan Fellowship uses Vision Helpdesk :)

What do you like best? Features you need. None that you don't Easily configurable Clean intuitive interface Works well on mobile (responsive Departments and Teams assist workflow What do you dislike? Has dependencies on an old version of PHP What business problems are you solving with the product? What benefits have you realized? Handling tickets between a distributed small set of volunteers that staff the admin functions for the Western Chan Fellowship. Vision allows us to ...

Vision helpdesk

What do you like best? Compared Vision helpdesk with other products and we selected Vision. It has a clean professional look andsupport all features we require. In addition it is free for non commercial use What do you dislike? Nothing yet. Maybe we find something when we use the product for longer time What business problems are you solving with the product? What benefits have you realized? Coordinating several agents and self service for common problems

Excellent ticketing software

What do you like best? The ease of use, simple to deploy and fantastic support from the development team. There are a number of competing products in this area, but I've found Vision helpdesk to be one of the easies to use. What do you dislike? Nothing to report as of yet, a great product! What business problems are you solving with the product? What benefits have you realized? Delegating work tasks that come in via email and social media

Best Helpdesk Software

What do you like best? I like best how Vision Helpdesk streamlines the process of tickets, and allows each of my agents to solve problems quickly. I don't have to answer many questions as most of everything is automated. What do you dislike? I don't have much to dislike, just the price might be a bit high for some people. What business problems are you solving with the product? What benefits have you realized? Problems I am solving include ways for customers to contact our support team ...

Great Feature Set

What do you like best? Has a ton of features that put it on par with even some of the major hosted providers. Extremely customizable, and support is very helpful via chat. There's a ton of integrations which makes this a well rounded product regardless of how a customer wants to open a ticket (i.e. email, portal, facebook, etc. For the price, a really great product! What do you dislike? Wish there was better support for multiple teams working on an issue at once (i.e. new user setup ...

Great Helpdesk Software and Knowledge base

What do you like best? Many features in a compact design, very good overview. Special designed for easy use, That is for the admin site as well as the very nice portal. Therefore like the best is not easy to say. So many things. Anyway: Compact good overview and designed as it should be. What do you dislike? I don't have or see any issues yet. And if there are new coming i will make a request. Documentation could be better, use it in combination of screenshots, samples, too mine ...

Vision Helpdesk - user friendly and easy to use tickceting system

What do you like best? What I like best about Vision Helpdesk is the ease of use! Once you log in, everything is labeled and it's very easy to navigate through the software. One thing in particular that we were looking for was a customizable user portal, and that is exactly what Vision provided, we were able to customize the portal to have the custom fields that were necessary to our requirements. Also, the support documentation available online for the helpdesk is great, along with the ...