Vision Helpdesk Reviews in May 2025: User Ratings, Pros & Cons

With its excellent assortment of useful features, this app is simple and effortless to use.

PROS & CONS What are the best aspects of this product? I browsed through more than 10 diverse help-desk providers. I tried each of them that offered trials, and looked at each of their capabilities. Vision Help-Desk was amongst the two shortlisted by me. Then their better features, which included sending of fundamental receipts to clients, and their support office made their product the best choice for us. It has justified each penny spent on it, and will keep on offering us some ...

A very good and simple helpdesk ... we need it

What do you like best? It is very difficult to assess what is best, if I were to describe it in one word, I would say: integration. The most important in the work of the press editorial is efficient communication, thanks to the integration of several communication channels, we no longer have to think which message was last ... all in one place ... We have had this for a long time. What do you dislike? The possibility of integration with SMS providers in Poland, eg SMSAPI, and a greater ...

Fantastic, Flexible, Versatile

What do you like best? The ease of setup and intuitively makes deployment, training, and integration simple and straightforward. On boarding new support staff is quick and easy, with the learning curve being very attractive for our environment. Customization for tickets is very good with us being able to provide good scope to our users when submitting their tickets. The clean interface is also fantastic, very big fan of the flat design with navigation being very simple and straightforward. ...

Awesome product

What do you like best? VisionHelpDesk doesn't provide unnecessary features, all they have is all we need, all they provide are used by general user, anyone can configure it easly. it also provide easy access menu, very helpful !! What do you dislike? The responsive design must be improved little bit, especially for Replying ticket page. Then the custom field options must have other options. Also for Form Building, we can't set "is_required" for all field types. Recommendations to others ...

Amongst the finest Help Desk Software for web hosting industry

PROS & CONS What are the best aspects of this product? "Webhost.UK.Net has been in hosting industry since 2003, in our business client support is the main concern amongst various factors. Before utilizing Vision Helpdesk we utilized Kayako. Vision Helpdesk is anything but difficult to introduce, easy to arrange and use for our support staff, Apart from ticketing highlights our group most of the time use Vision Helpdesk Blabby feature. It helps our staff to work together and offer ...

Vision Helpdesk review

PROS & CONS What are the best aspects of this product? Vision Helpdesk has been an incredible tool for us. I maintain a little IT Business and having a tool like this works extraordinarily. Their support group and sales team are awesome too. What aspects are problematic or could work better? Everything Vision Helpdesk does is awesome What specific problems in your company were solved by this product? They had the capability to stay aware of all our support cases, and so on. Are you a ...

Providing excellent support for external and internal users

What do you like best? For our Organization we were looking for a registration system for incoming contacts, such as mail, telephone and social media. Also the support of our volunteers and users of our online applications were central to our quest. With Vision Service Desk we found the best solution. Tickets are easy to create by our staff and the origin is registered, giving us statistical data. Because we can identify our hardware and software and can report problems, we can offer ...

Excellent

PROS & CONS What are the best aspects of this product? The level of support by the entire Vision team is something they can be pleased with. Nothing is by all accounts an excess of trouble for them, and they are willing to go to this extent, something that is often lost in this industry. What aspects are problematic or could work better? Would be good to see a less demanding approach to incorporate into WHMCS, however I know this is something they are taking a shot at, so really excited ...

You can get everything at one place with this excellent product

PROS & CONS What are the best aspects of this product? It has a brilliant outline when you sign in. You can see everything that is going ahead in your Support Department as far as your clients and their requests. The way that it can be so effectively incorporated with other programming like SugarCRM, Joomla, WordPress is awesome!!! It makes it simple to deal with all from one spot for your Support Team. It's quick and extremely adaptable. It has a crisp look and with the Responsive Design ...

Great Help Desk

PROS & CONS What are the best aspects of this product? Vision Helpdesk is extraordinary item! The SLA administration is incredible and gives you a chance to build nested support levels to make sure that we know how to meet our SLA's. Vision Helpdesk is the best item available on the helpdesk system. What aspects are problematic or could work better? CAPTCHA default does not change, no web visit useful ,include more reports for customer module. What specific problems in your company ...