Vision Helpdesk Reviews in May 2025: User Ratings, Pros & Cons

Best array of features. Easy and strait forward to use.

I looked at over 10 different help-desk providers. I tested each of them that offered trials, and compared each of their feature sets. Vision Help-desk was in my top two. Their better features, which included sending of basic invoices to customers, and their helpful support department made their product the clear winner for us. It has been worth every penny, and will continue to help us support our customers and save us money.

Best collection of usefull features. Easy and strait forward to use.

What do you like best? I looked at over 10 different help-desk providers. I tested each of them that offered trials, and compared each of their feature sets. Vision Help-desk was in my top two. Their better features, which included sending of basic invoices to customers, and their helpful support department made their product the clear winner for us. It has been worth every penny, and will continue to help us support our customers and save us money. What do you dislike? A few unrefined ...

For me - it's the best helpdesk software!

What do you like best? Apps for every Mobile OS (WP, Android, iOS What do you dislike? No polish language - but I translated it! What business problems are you solving with the product? What benefits have you realized? Easly clients contact/support.

Best affordable ticket system i seen on internet

What do you like best? Firstly - its design. It`s responsive. It`s minimalistic. It`s understandable for all kind of people. Secondly - it`s functionality. Comparing with other services it costs much, much more for same functionality. Thirdly - support. It`s best support i seen on market. They in 15min helped to resolve my problem with system installation problem. Next i liked about system - it`s possibility to change design colours to match company`s style. One more thing - it`s timer. It ...

Best Help Desk

What do you like best? Vision Helpdesk is great product! The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system. What do you dislike? - CAPTCHA default does not change, - no web chat functional - add more reports for client module. What business problems are you solving with the product? What benefits have you realized? I provide service for develop free ...

One of the best IT product i have ever come across-vision Helpdesk is highly recommended

What do you like best? I felt its UI is pretty neat and clean, completely functional product is there in the offering. Experience remained a very good one right from the demo, followed by sales, installation and now in maintenance phase. I think vision helpdesk staff members who supported us during installation and in other stages made a big difference. Big thumbs up to them. What do you dislike? Felt documentation can be more structured. They have all the information, however felt it can ...

Awesome Software and Support

What do you like best? Simplicity, Design, Features is what sets Vison Helpdesk apart ! Support has been excellent and we are very happy to be associated with them all these years. Kudos to the team Vision Helpdesk. Any issue or question is answered almost immediately. Easy to manage all support from one place. The support staff at Vision Helpdesk are excellent, they allow you to add them on Skype and literally guide through step. I am looking forward and wish the team good luck. Vision ...

Great software with great service

What do you like best? Vision helpdesk has assisted the non-profit that I represent to manage the large amount of queries we get from the public in a simple and easy to manage way. The software itself is simple and easy to operate allowing us to set up the required elements necessary to match our needs. The customisation of emails and client portal allows us to keep a consistent brand while requiring little time spend editing the look and feel. The software is fantastic but what really ...

Awesome ... Everything in one (1) place ...

What do you like best? It has a magnificent overview as soon as you log in. You can see everything that's going on in your Support Department in terms of your customers and their requests. Also the fact that it can be so easily integrated with other software like SugarCRM, Joomla, WordPress and so on is great!!! It makes it very easy to manage all from one place for your Support Team. It's fast and very customizable. It has a fresh look and with the Responsive Design it makes it even ...

great support experience

What do you like best? The level of support by the whole Vision team is something they can be proud of. Nothing seems to be too much trouble for them, and they are willing to go that much further, something that is sorely missing in this industry, What do you dislike? would be nice to see an easier way to integrate into WHMCS, but I know this is something they are working on, so really looking forward to this. What business problems are you solving with the product? What benefits have you ...