VICIdial Reviews in June 2026: User Ratings, Pros & Cons

The Best Call Center Suite

What do you like best? I like all the Suite Modules, but honestly the most i really like the easy way to adapt to any kind of customer requirement. And if You like programing as i do, You will not have a limit, you can use almost any programming language to interact with the system and create any kind of solution for any kind of company. What do you dislike? I really don't dislike anything, but if i have to suggest something i will do in the interface, may be using some framework like ...

Vicidial

What do you like best? A very mature and stable system for small or large enterprises with a very active helpful community. What do you dislike? The agent GUI looks very oldfashioned as well as the reports. Recommendations to others considering the product: Make sure you hire a consultant, don't set this up yourself if you have no experience with the software. What problems are you solving with the product? What benefits have you realized? We are able to efficiently blend ...

Vicidial Contact Centre Solution

What do you like best? I am user of Vicidial for 7 years now and it is one of the best in open source list. What do you dislike? There is nothing to dislike about this. All is good. Recommendations to others considering the product: This is best free solution availble. What problems are you solving with the product? What benefits have you realized? We are using this for outbound calling. We have integrated this into our existing CRM and it work without any problem.

very reliable and scalable

What do you like best? reliability, scalability, completeness and being free What do you dislike? the user interface is of agents and wallboard is not that intuitive Recommendations to others considering the product: be adventurous What problems are you solving with the product? What benefits have you realized? Handling surveys and debt recoveries of my clients

Great contact center software

What do you like best? It's open source, robust, flexible and easy to use. It has all of the features needed for a production contact center environment, with active or receptive operations, with enterprise grade stability. What do you dislike? The end user GUI should be better looking. Recommendations to others considering the product: Read the manual, and follow the specified hardware e environment recommendations. What problems are you solving with the product? What ...

I've always had a great experience with the VICIdial team and they're software and support

What do you like best? Biggest upsides to me is how robust, well written and how well supported the project is including the community who all offer advice and support to one another. What do you dislike? To me, the downsides that since it's open sourced, there are bad actors out there that utilize the power of VICIdial for nefarious purposes that violate regulation and make the guys that are doing the right thing look bad. Recommendations to others considering the product: If ...

Solid mature platform, hard to believe it is still FREE

What do you like best? VICIdial is free, open-source, and regularly updated. It has a very active support forum which is pretty easy to find answers to many common issues you may come across. The majority of settings have easy to read descriptions. The community is extremely helpful and encouraging. What do you dislike? The GUI is pretty dated, but admittedly that really doesn't matter to me too much, stable and "it works" , beats "pretty" all day long. Plus it could be much better ...

The Best contact center suite VICIDIAL

What do you like best? Flexible , easy deployment , ocean of features What do you dislike? Agent Interface looks... Need a better agent interface. Cosmetic update required. Recommendations to others considering the product: Blindly go for it.. No other product can offer these features. What problems are you solving with the product? What benefits have you realized? Affordable contact center , easy to scale up.

Very useful program.

What do you like best? What I like the most is that Vicidial is perhaps one of the most complete programs for the management of a CallCenter with OpenSource license. It allows managing incoming calls / campaigns and outgoing calls / campaigns; As PBX uses Asterisk (version 1.8.X). Vicibox is the version of Vicidial that comes in an ISO. The latest version available is 6.0.4 and installation on a Vultr VPS of 8GB of RAM, 4 vCPU and 150GB hard drive. With this type of configuration, ...

Simple and Easy IT Tool

What do you like best? Its simple to understand and use. The interface is very user friendly and almost self explanatory. It also allows my calls at work to be easily listened in on and finding others in the network is quite easy as well. What do you dislike? I don't really have anything to say about disliking it. What problems are you solving with the product? What benefits have you realized? We use VICIdial to randomly dial calls and use specified calling lists. The benefits I ...