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Verint Speech Analytics offers custom pricing plan
Verint Speech Analytics has garnered admiration for its user-friendly interface, enabling quick access to valuable insights for process improvement and policy studies. Users appreciate its accuracy in transcription and the ability to easily identify call drivers and customer concerns, enhancing overall customer experience. The tool's capability to uncover ...Read more
Easy to use interface with good navigation and transcription accuracy.
Quick access to information for process improvement and policy studies.
Ability to uncover insights easily, aiding various business units.
Helpful in identifying customer experience issues for improvement.
Complexity of features may be challenging for new users without support.
Limited app and connector options in the Marketplace for enhanced functionalities.
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PS
Priscilla S
06/14/22
"Sr Contact Center Manager"
What do you like best about Verint Speech Analytics? Finally understanding the reasons customers are calling to make payments via phone vs IVR or MMA. We have been able to get into some of the system issues customers were having.
AU
Anonymous User
06/14/22
"Speech Analytics a use case scenario"
What do you like best about Verint Speech Analytics? Utilizing speech analytics has helped us drill into key categories for our customers. It allows us to perform case studies that help us partner up the results of our findings through quality monitoring and assist our business partners in resolving issues.
BL
Beth L
06/14/22
"Verint Speech rocks"
What do you like best about Verint Speech Analytics? Categorization, like to compare categories with meta data and post call survey data. Sentiment categories are very helpful and health care benefit model is strong.
BL
Beth L
06/14/22
"Verint Speech rocks"
What do you like best about Verint Speech Analytics? Categorization, like to compare categories with meta data and post call survey data. Sentiment categories are very helpful and health care benefit model is strong.
AU
Anonymous User
06/14/22
"Speech Analytics a use case scenario"
What do you like best about Verint Speech Analytics? Utilizing speech analytics has helped us drill into key categories for our customers. It allows us to perform case studies that help us partner up the results of our findings through quality monitoring and assist our business partners in resolving issues.
PS
Priscilla S
06/14/22
"Sr Contact Center Manager"
What do you like best about Verint Speech Analytics? Finally understanding the reasons customers are calling to make payments via phone vs IVR or MMA. We have been able to get into some of the system issues customers were having.
AU
Anonymous User
05/13/19
"Verint"
What do you like best about Verint Speech Analytics? It can transcribe an interaction to make it easier to understand the interaction as close to real time as possible. This saved us time in man hours of repeatedly reviewing the same interaction to ensure the information provided was accurate or inaccurate to ensure we were coaching appropriately.
AU
Anonymous User
05/13/19
"Verint"
What do you like best about Verint Speech Analytics? It can transcribe an interaction to make it easier to understand the interaction as close to real time as possible. This saved us time in man hours of repeatedly reviewing the same interaction to ensure the information provided was accurate or inaccurate to ensure we were coaching appropriately.
AU
Anonymous User
05/10/19
"Verint speech analytics review"
What do you like best about Verint Speech Analytics? It makes my time spent at the office fly as it is so easy to use it. What do you dislike about Verint Speech Analytics?
AU
Anonymous User
05/10/19
"Verint speech analytics review"
What do you like best about Verint Speech Analytics? It makes my time spent at the office fly as it is so easy to use it. What do you dislike about Verint Speech Analytics?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
