Verbit Reviews in June 2025: User Ratings, Pros & Cons

"Efficient and Thorough"

What do you like best about Verbit? Verbit offers accurate transcriptions at impressive turnaround times. Our Verbit rep, Spencer, is always timely and thorough with solving any issues we may encounter, even offering to meet with us to brainstorm ideas on how to deliver the best product for our business. What do you dislike about Verbit? Occassionally, the turnaround times are almost *too* fast. After those times, I tend to review the transcript closer for errors that may have been missed. ...

"Verbit has a great service but can be a bit difficult setting up."

What do you like best about Verbit? I liked how well it worked for our campus. It was easy to use once setup and generally was something our students liked. It was easy to use semester to semester and required little training on how to use. What do you dislike about Verbit? Was a bit difficult to setup. We use this service for students with disabilities and we had issues with the company signing confidentiality agreements that our legal department required. What problems is Verbit solving ...

"Verbit has amazing Customer Service and they care about their partners."

What do you like best about Verbit? Most helpful thing about Verbit is their customer service and their willingness to accept feedback and take action on features to enhance their service. What do you dislike about Verbit? Previously have had issues (most when Verbit is doing updates): loss of functionality in transcript, closed captioner late to session. What problems is Verbit solving and how is that benefiting you? Verbit is solving our bulk booking so it is easier for us to submit ...

"Great service"

What do you like best about Verbit? Verbit has helped me immensely in school with the transcripts to stay on top of my school work even with my hearing disability What do you dislike about Verbit? I have not experienced anything bad with this service What problems is Verbit solving and how is that benefiting you? It is helping me with my hearing disorder to participate better in the class room and stay ahead in school. I have been more productive and received better grades since using this ...

"Faced quite a few issues"

What do you like best about Verbit? Support was quick to respond to my questions and queries. What do you dislike about Verbit? There were a couple of technical problems. What problems is Verbit solving and how is that benefiting you? I have hearing loss so Verbit is supposed to help transcrib audio.

"Quick and Responsive"

What do you like best about Verbit? Verbit has been very good at detecting medical terminology that not all AI caption generators catch. It correctly identifies sentences and spaces as well, rarely do we ever have to make edits to a transcript. And if we do, it is only a single word in most cases. What do you dislike about Verbit? The most challenging aspect of Verbit is updating the captions to Vimeo. The UI is unclear on how to edit the captions, make sure they are saved, and then send ...

"Consistently Impressive"

What do you like best about Verbit? Verbit is top-notch for its captioning services. Our media team handles hundreds of videos ranging from high-quality audio to the lowest of I-phone recordings, and Verbit has yet to disappoint me in terms of captions. What do you dislike about Verbit? One issue I'd like to see fixed is the upload speeds. Sometimes, a two-minute video can take hours to complete, slowing down my team. However, I have noticed this improving over time. What problems is Verbit ...

"Consistently Impressive"

What do you like best about Verbit? Verbit is top-notch for its captioning services. Our media team handles hundreds of videos ranging from high-quality audio to the lowest of I-phone recordings, and Verbit has yet to disappoint me in terms of captions. What do you dislike about Verbit? One issue I'd like to see fixed is the upload speeds. Sometimes, a two-minute video can take hours to complete, slowing down my team. However, I have noticed this improving over time. What problems is Verbit ...

"Great Customer Service and Superior Product"

What do you like best about Verbit? My customer success manager has been so engaged and helpful. In addition to helping with standard requests and needs, she has gone above and beyond to help facilitate a much needed SSO feature. What do you dislike about Verbit? The storage of completed captions with labels can be laborious to search through. Locating specific recordings can be difficult. I am hoping for folders in the near future. What problems is Verbit solving and how is that benefiting ...

"Does everything you need for less."

What do you like best about Verbit? Verbit has a stand-alone portal and an integration with our LMS (Canvas), so you can submit jobs either way. It's quick and intuitive. What do you dislike about Verbit? You can not yet search by the Kaltura Unique ID number. What problems is Verbit solving and how is that benefiting you? We are able t quickly and cheaply fulfill our ADA requirements for captioning videos in our LMS.