9.5
Spot Score
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Vend POS offers custom pricing plan
Lightspeed Retail (formerly Vend) has received mixed feedback over the past year. While some users have expressed dissatisfaction with issues like poor customer support, unexpected fees, and software glitches, there are also positive aspects worth noting. Some customers have highlighted the user-friendly interface, helpful features such as inventory management, ...Read more
User-friendly interface and intuitive design make it easy to input data and train employees.
Helpful scanner app, efficient inventory functions, and useful reports contribute to enhanced productivity.
Integration issues with other platforms like Shopify, leading to discrepancies in stock levels and sales.
Limited functionality for basic operations like barcoding, label printing, and detailed inventory movements, causing inefficiencies and frustrations among users.
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GC
Gaz Colville
05/06/19
Customer service is great
Customer service is great, Better to call than await an email as it could be some hours after its sent to be answered, depending on who picks it up. However, experience has been good and they've helped the best they can every time, sometimes it is down to changes where they can no longer help.
AR
Anonymous Reviewer
04/25/19
Battery Inventry Multi sites
PROS: A system where your inventry is accessed anywhere any time. CONS: none at this stage.
DM
Digital Matrix Computers
04/15/19
Great POS system and easy to use
Great POS system and easy to use. The only improvement we would like to see is a quotation feature, as the "Park Sale" function is confusing for a lot of customers who do request a quote and believe we have invoiced them.
RD
Riz DaRula
04/12/19
Best Pos hands down!!!
Vend has been an amazing fit for our business. Transitioning was easy and fast and the customer support is top notch! Wish we would have switched pos systems years ago! The capabilities are top notch and literally everything we thought about implementing was available and just a couple simple steps. The reporting is Phenomenal and can not wait to acquire more data to better enhance vends capacity and capabilities. Most importantly their support team answers the phone and responds with fast ...
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AA
Alx Arvalo
04/12/19
Great overall experience
Great overall experience. The team was helpful and fluid with their demonstrations. The software is easy to navigate and if you have any questions it is simple to get a hold of a representative. 24/7 service. The only feedback I can give is during the setup, to have better communication with your customers. It was a bit confusing as to who to talk to during the setup, but once we got to the right person, it was good.
RG
Rachel G
04/12/19
"Easy to use POS system"
What do you like best? I really like that it so easy to set up and use. What do you dislike?
UI
User in Consumer Goods
04/11/19
"Simple, effective, easy to use!"
What do you like best? The best thing I like about Vend is how easy it is to use and how little training is required to be able to use the system when serving at the shop I volunteer at for fundraising purposes. It makes fundraising so much more enjoyable, rewarding and profitable.
RW
Robert Wilson
04/11/19
Had an issue within the settings
Had an issue within the settings. Didn't understand it so I submitted a ticket. Got a quick response from vend and we were able to fix the issue.
CL
Cositas Limited
04/10/19
All round support
As a start up we needed all the help we could get and Vend offered support in every area. Friendly helpful staff who really know their stuff, and a product that performs. We love Vend!
D
Douglas
04/10/19
I am a small specialist independent…
I am a small specialist independent London retailer with 2 shops.I have been using Vend now for almost 3 years.I have found them to be the perfect EPOS solution for my business. The software is extremely user friendly, it is very cost effective and best of all, every time I have had an occasion to ask a question or had the need for any assistance, every member of staff has gone out of their way to help. All issues are immediately resolved and a follow up email to check on progress is never ...
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