9.5
Spot Score
Empowering retail businesses with seamless global reach.
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Vend POS offers custom pricing plan
Lightspeed Retail (formerly Vend) has received mixed feedback over the past year. While some users have expressed dissatisfaction with issues like poor customer support, unexpected fees, and software glitches, there are also positive aspects worth noting. Some customers have highlighted the user-friendly interface, helpful features such as inventory management, ...Read more
User-friendly interface and intuitive design make it easy to input data and train employees.
Helpful scanner app, efficient inventory functions, and useful reports contribute to enhanced productivity.
Integration issues with other platforms like Shopify, leading to discrepancies in stock levels and sales.
Limited functionality for basic operations like barcoding, label printing, and detailed inventory movements, causing inefficiencies and frustrations among users.
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Showing 151-160 out of 523
A
Alex
04/27/20
Frustrating company. I've run out of patience.
I rarely feel the need to post a review, and rarely would I post such a negative review but this company has been dreadful and frustrating to deal with. I started onboarding with them around 6 months ago. I've been part way through the training cycle/onboarding with 2 Vend staff, both who have then left the company/their position, leaving me back to square 1 with no communication or hand over, I've just been left hanging. I have been offered to freeze the account with no access to it whilst ...
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A
Alex
04/27/20
Frustrating company. I've run out of patience.
I rarely feel the need to post a review, and rarely would I post such a negative review but this company has been dreadful and frustrating to deal with. I started onboarding with them around 6 months ago. I've been part way through the training cycle/onboarding with 2 Vend staff, both who have then left the company/their position, leaving me back to square 1 with no communication or hand over, I've just been left hanging. I have been offered to freeze the account with no access to it whilst ...
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AI
Administrator in Retail
04/20/20
"They listen and take action"
What do you like best? This company cares what it’s customers think and take action to improve their tools. We have had numerous web chats and talks with some of their developers and it’s amazing to see they actually listen.
AO
A O
03/10/20
Last round of up[dates have ruined this platform
We use vend for our shop. It used to be good but they keep 'updating' it and changing the way that you use it. I could not recommend it now, and am looking to change systems. It is expensive for what it provides, and some of the new 'features' are totally unusable. The support team are not interested in helping getting issues fixed, just telling the customer that that is the way it is and things will not change.
AO
A O
03/10/20
Last round of up[dates have ruined this platform
We use vend for our shop. It used to be good but they keep 'updating' it and changing the way that you use it. I could not recommend it now, and am looking to change systems. It is expensive for what it provides, and some of the new 'features' are totally unusable. The support team are not interested in helping getting issues fixed, just telling the customer that that is the way it is and things will not change.
UI
User in Retail
12/25/19
"Vend for Retail"
What do you like best? Vend is a very user friendly intuitive POS software. The platform is self-explanatory and easy to train others on. Good hot buttons.
AI
Administrator in Medical Devices
11/29/19
"cloud-based point-of-sale excellence!!"
What do you like best? VEND is easy to use and as it's cloud-based, I can collate shop sales data from 4 separate locations across the UK, and it works briliantly. We can store sales reports, daily, weekly, and monthly and work with the shops is creating SKUs, editing SKU's or removing them. VEND also on hand for advice
UI
User in Retail
09/20/19
"Vend is a great point of sale system "
What do you like best? It is very easy to use - you can pull up customer information and look up items as needed
DB
Dan Bain
09/10/19
The Limitations of Vends Reporting
Very happy with the actual functioning of the sales. Not so happy with the reporting with regard to actual customers frequency of purchases and reports related to identifying new customers. Most reporting is directed at sales of products only. Would love to see Vend introduce reports that allow us to drill down on trends such as ; 1. How many customers purchased for the first time in a given period. 2. A frequency report showing the percentage that came in 1, 2, 3, 4, 5 etc. times in a ...
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D
Deron
09/06/19
A Product Review of Vend
PROS: Vend's interface is user-friendly and it does not have a steep learning curve. It is very adaptable and I can see it in how it reacts to modifications, especially at the beginning when we were still configuring it for our business. And because of its cloud-based nature, I can rest assured that my Vend data is safe while I work on another tab or program. Additionally in any case that we needed assistance Vend's support team were always prompt in responding to us.
