9.5
Spot Score
Empowering retail businesses with seamless global reach.
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Vend POS offers custom pricing plan
Lightspeed Retail (formerly Vend) has received mixed feedback over the past year. While some users have expressed dissatisfaction with issues like poor customer support, unexpected fees, and software glitches, there are also positive aspects worth noting. Some customers have highlighted the user-friendly interface, helpful features such as inventory management, ...Read more
User-friendly interface and intuitive design make it easy to input data and train employees.
Helpful scanner app, efficient inventory functions, and useful reports contribute to enhanced productivity.
Integration issues with other platforms like Shopify, leading to discrepancies in stock levels and sales.
Limited functionality for basic operations like barcoding, label printing, and detailed inventory movements, causing inefficiencies and frustrations among users.
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Showing 141-150 out of 523
MM
Mark Moran
08/03/20
The product itself is decent but that's…
The product itself is decent but that's where it ends. Support is limited to emails only or some sort of chat that isn't chat (there is nobody there). Add to that their unwillingness to fix issues. If you want to upload csv's you need to use Open Office instead of Excel as they are unable to decode Excel csv's. Unbelievable.
MM
Mark Moran
08/03/20
The product itself is decent but that's…
The product itself is decent but that's where it ends. Support is limited to emails only or some sort of chat that isn't chat (there is nobody there). Add to that their unwillingness to fix issues. If you want to upload csv's you need to use Open Office instead of Excel as they are unable to decode Excel csv's. Unbelievable.
RN
Richard Newbold
08/01/20
Totally Useless
No support and no intention to fix the problem.4 weeks and this is the end result.See belowSakshi here from Vend support again, I want to thank you for your patience while we looked into the matter. I’ve discussed this with the development team and we have documented the issue you’re currently facing in full detail for future investigation. With that being said, I also want to be entirely transparent in that there are no immediate plans to address this issue and the cause of the issue is ...
Read more
RN
Richard Newbold
08/01/20
Totally Useless
No support and no intention to fix the problem.4 weeks and this is the end result.See belowSakshi here from Vend support again, I want to thank you for your patience while we looked into the matter. I’ve discussed this with the development team and we have documented the issue you’re currently facing in full detail for future investigation. With that being said, I also want to be entirely transparent in that there are no immediate plans to address this issue and the cause of the issue is ...
Read more
TB
The Bloom Room Limited
07/29/20
I signed up to vend for a year and by…
I signed up to vend for a year and by the time i purchased the till,ipad,receipt printer and install gear it cost me close to 7,000 including the huge cost of subscription....anyways i wanted the best system i could get and i was told this would be the one....that is until i started to use all the differant features vends salesperson raved so much about and all i can say is what a huge dissapointment! 1. reporting is confusing and frankly a waste of time 2.intergration to shopify is a ...
Read more
TB
The Bloom Room Limited
07/29/20
I signed up to vend for a year and by…
I signed up to vend for a year and by the time i purchased the till,ipad,receipt printer and install gear it cost me close to 7,000 including the huge cost of subscription....anyways i wanted the best system i could get and i was told this would be the one....that is until i started to use all the differant features vends salesperson raved so much about and all i can say is what a huge dissapointment! 1. reporting is confusing and frankly a waste of time 2.intergration to shopify is a ...
Read more
R
Rami
06/21/20
Vend HQ Extremely Rude and zero integrity…
Extremely Rude and zero integrity company. We left Paradise POS, a new company that also turned out to be bad, luckily we did not have a contract with them. We changed our card processor to Fatt Merchant & they recommended Vend HQ since its supposedly compatible with our equipment. Then this little rude kid takes over for the walk through. we are a small retailer we use hardly any POS system features and are not looking to pay more than $60 month for the POS. They said they have a simple ...
Read more
R
Rami
06/21/20
Vend HQ Extremely Rude and zero integrity…
Extremely Rude and zero integrity company. We left Paradise POS, a new company that also turned out to be bad, luckily we did not have a contract with them. We changed our card processor to Fatt Merchant & they recommended Vend HQ since its supposedly compatible with our equipment. Then this little rude kid takes over for the walk through. we are a small retailer we use hardly any POS system features and are not looking to pay more than $60 month for the POS. They said they have a simple ...
Read more
Y
yourstockbuyer.co.uk
06/18/20
Worst support ever!!
Worst support ever! How can a big company like VEND expect their clients to operate, when they cannot give any support when required???? I have tried to get support from 06th June, today is 19th June, and still nothing. All I keep getting is 'apology as we have been experiencing high volume of support enquiries.' SO MY BUSINESS IS NEGLECTED BECAUSE OF YOUR LACK OF MANPOWER?? This is seriously affecting my business and I am appalled by VEND!!
Y
yourstockbuyer.co.uk
06/18/20
Worst support ever!!
Worst support ever! How can a big company like VEND expect their clients to operate, when they cannot give any support when required???? I have tried to get support from 06th June, today is 19th June, and still nothing. All I keep getting is 'apology as we have been experiencing high volume of support enquiries.' SO MY BUSINESS IS NEGLECTED BECAUSE OF YOUR LACK OF MANPOWER?? This is seriously affecting my business and I am appalled by VEND!!
