VCC Live Reviews in June 2025: User Ratings, Pros & Cons

We exactly got what we wanted

What do you like best? Excellent support, flexible attitude. Easy to use. Access anywhere. Provides so many solutions. Constantly evolving system. What do you dislike? We would like to extend it for all areas of customer service, so we are waiting for the perfect e-mail management module. Recommendations to others considering the product: VCC Live team are very helpful. The implementation was really problem free. The software and the company are always going in the right ...

The system is reliable, stable and transparently.

What do you like best? I find it easy to use. The customer service is available immediately and helpful. What do you dislike? It is sensitive to Internet fluctuations. What problems are you solving with the product? What benefits have you realized? It is improtant for us to monitor our employees. We can listen to calls whenever, even at the moment of the call. We can produce cusomizable statistics.

Powerful data

What do you like best? Dashboards provide access to relevant data and can be customized easily. What do you dislike? There occasionally seems to be a lag in data. Not sure if is server hardware or network related What problems are you solving with the product? What benefits have you realized? Visibility to contacts and routing of them...