VCC Live Reviews in June 2025: User Ratings, Pros & Cons

I would absolutely recommend as I am very satisfied with the service.

What do you like best? I like the precise help I always get from VCC. What do you dislike? I do not like when I don't get an appropriate/satisfying answer from the VCC Support Team. What problems are you solving with the product? What benefits have you realized? I would highlight the quality assurance. I like that we can evaluate the calls within the system, then the agents can listen back to their calls and also receive thorough feedback about their performance.

Easy deployment and excellent support.

What do you like best? Quick and convenient project creation. Easy API integration. Great customer service. What do you dislike? Sometimes problems with two-way SMS. Sensitivity to the quality of the internet connection. What problems are you solving with the product? What benefits have you realized? We are able to build automated projects, whether sales or debt collection, simply and quickly.

VCC is a conveniente solution for remote contact centers

What do you like best? The real monitoring view is very useful to check on all the agent at the same time. The option to customize the agent interface is cool and easy to use. The statistics are also fundamental in contact center environment and VCC offers a great variety of them. What do you dislike? In the HQ version there is no call functionality to test the phone numbers and sometimes it is important to do it if there faulty numbers or tests to be done. The call status in CDR ...

Very easy and comfortable to use

What do you like best? functionality and different tools to use What do you dislike? not having a real time dashboard available for agents Recommendations to others considering the product: It is a heaven ) What problems are you solving with the product? What benefits have you realized? It is very flexible , and has many useful tools for reporting

Cooperation with VCC

What do you like best? We like the whole system. Ability to set a theme. Transparent project statistics. Fast work and data export. Storage available to us for three months. Option to turn on assistance to the operator during a real call. Real-time eavesdropping. Fast communication with VCC. Payments, support team. We are satisfied with the price, although the price reduction would certainly be happy :) What do you dislike? It is not possible to see the real state of registered ...

Great customer service and product features

What do you like best? There are many ways to customize inbound or outbound campaigns What do you dislike? The version we used was still local install and not cloud based Recommendations to others considering the product: VCC offers a very customizable platform which is ideal for complex projects What problems are you solving with the product? What benefits have you realized? Inbound and outbound campaigns

Native Customer Support Services Worldwide

What do you like best? Easy to use, to train, reliable, great UX What do you dislike? SMS sending options could be optimized. Recommendations to others considering the product: VCC is our primary system we use for our truly global operation and while VCC is very reliable we need redundant systems to ensure business continuity. During our selection we have realized how much VCC is ahead of the market in several aspects. If you are searching for an OMNI Channel Customer ...

Long time VCC successful usage!

What do you like best? The great customization features that allows us to build the projects according to our needs as well as the prompt service we receive in real time! Reliable service and possibility to connect to telephony suppliers around the world in order to acquire or utilize necessary phone numbers for our clients What do you dislike? Sometimes integration projects with third parties last a bit longer than expected, but also due to the third party response times. The ...

We are a VCC Customer

What do you like best? Omni channels, Reliablity, Flexibility, UX, great customer service, reasonable pricing What do you dislike? No such area in particular. We are 85% satisfied overall What problems are you solving with the product? What benefits have you realized? Global Customer Service, helpsnus to connect the world

VCC Live Review

What do you like best? The most important for us is the growing opportunities and the functionality which is growing day by day. What do you dislike? The most disliked feature is the lack of DND support, but its under progress so its getting in soon. Recommendations to others considering the product: Easy setup, good comminucation with the KAM, and the support team! What problems are you solving with the product? What benefits have you realized? We are a small Contact ...