VCC Live Reviews in June 2025: User Ratings, Pros & Cons

Vcc usage

What do you like best? statistics and reports are very easy to review What do you dislike? not having a real time dashboard available for agents Recommendations to others considering the product: It is a heaven ) What problems are you solving with the product? What benefits have you realized? It is very flexible , and has many useful tools for reporting

A great remote call center solution for remote companies and those that want to transition in wah

What do you like best? VCC allows to deploy a remote call center customer service team, a 360 degrees solution for all the professionals of the contact center industry. It is easy to use and the agents grasp it correctly after only a few hours of use. It is also very easy to customize and to integrate scripts or other modifications. All in all it is an amazing solution with very few flaws. What do you dislike? The software is still unstable at times and the CDR function or Global Call ...

VCCLive is everything you need to send your Call Center to the future!

What do you like best? The flexibility, the fact that they innovate continuously, the support team is like an extension to our internal team. What do you dislike? There are just few things that could make our work even easier that it is already, small specific changes, mostly in the reporting features.Working on it:) Recommendations to others considering the product: Give it a try, and you will instantly see why it makes the difference. What problems are you solving with the ...

Welcome to the 21th century

What do you like best? After going through more than 10 VOIP providers last yeer to finally get a software that suits all our company's needs, it was such huge leap forward to finally meat the team that is behind VCC Live. VCC Live was the only software on the market that could provide the soutions for our buisness to change from the old Panasonic on-the-spot call center. The software is intuitive and easy to use. The key account manager responsible for implementing everything from our ...

Great product, great services.

What do you like best? We received more than we could have imagined! Excellent services, promptness, professionalism. Recommended What do you dislike? Nothing to declare. All product functions are perfect Recommendations to others considering the product: The value far exceeds the price What problems are you solving with the product? What benefits have you realized? Detailed reports, muti-task functions. I have full control of my business

Unprecedented speed, extremely easy to use, continuous availability of support.

What do you like best? It was a great pleasure for us to be able to start our clinical trial with unprecedented speed with the help of VCC. The initial fear of consulting colleagues soon passed, as using the contact center system is extremely easy. Should any difficulties arise, VCC staff will be happy to assist you. What do you dislike? For lay users, getting started can be difficult. What problems are you solving with the product? What benefits have you realized? We are using ...

Best cloud-based call center software!

What do you like best? Easy set up, great features and costumer service. Adrienn, who is our designated care-taker is an absolute pleasure to work with and VCC are lucky to have her employed. What i really like about VCC is that they listen to the customer and try to accommodate with personalized solution. If there is an update of features to the main package, they update the software of all of their clients. That was a nice touch for me. What do you dislike? A couple of times in ...

Fast

What do you like best? Power dialar, quick setup, fast, easy to handle What do you dislike? Phone number handling on manual call eg. Recommendations to others considering the product: I really advice to use VCC if your system cause pain for you What problems are you solving with the product? What benefits have you realized? Our CRM does not have power or predictive. We are faster now and profitable

Díjbeszedő

What do you like best? user- friendly, professional, fast,integrálható What do you dislike? The quality of the telephone line is not always good Recommendations to others considering the product: good price,flexible What problems are you solving with the product? What benefits have you realized? The entire call center structure, a platform placement

Much easier with VCC Live

What do you like best? We can work from anywhere and easy to use! We can save time and money. It was easy to set up the system years ago. VCC Live is flexible to integrate with our CRM system.The backend/admin system is incredible, we can manage and analyze our data easily. Availability of VCC Live is the best in the market of call center softwares! VCC Live support agents are always very kind and have the best solutions! What do you dislike? I like all the features and I would also ...