VCC Live Reviews in June 2025: User Ratings, Pros & Cons

einfach und flexible

What do you like best? Projekte lassen sich schnell kopieren IVR automatische Mail/SMS versand API Integration . . . What do you dislike? automatische Export ist nur eingeschränkt möglich Recommendations to others considering the product: ist relativ einfach, komplexe Implementierung übernimmt den Support What problems are you solving with the product? What benefits have you realized? Kunden Betreueung

Keep Calm and use VCC

What do you like best? First of all system is very user friendly that is very helpful as for admin and supervisor users as for agents. VCC makes you feel happy so easily you can set up/download and start using it and I can easily access system from anywhere. It has perfect monitoring system, that helps us monitor agents and use our resources and plan working process more efficiently. I like CDR log where we can check all historical calls to specific customer, check the ...

I use VCC Live every day. It's very transparent and handle.

What do you like best? VCC Live has created a 21st century work environment. You can work with it anytime from anywhere. What do you dislike? The support is sometimes difficult, but it isn't usually problem. What problems are you solving with the product? What benefits have you realized? The VCC Live connects my colleagues with our company’s clients. Pros: -Real-time monitoring -Great reach for many customers -High-tech Contact Center solutions

are very prompt in responding to requests submitted and also they came with good financial offer

What do you like best? availability and openness to communication What do you dislike? until now we did not have reasons for downsides What problems are you solving with the product? What benefits have you realized? I had frequent requests to change the number of active licenses and the response was quick and satisfactory

We have a very long and good relationship with VCC Live because the strong and effective PM

What do you like best? Project management, flexibility, reliability, comfort, What do you dislike? We cant use the client on any apple product, mobile app, we cant use mobile numbers What problems are you solving with the product? What benefits have you realized? We use the VCC in very different project from a simply outgoing campaigns through basic and specified incoming campaigns for very specific, rare and unique tasks.

VCC live used in our company

What do you like best? We like the huge variety of options to customize our VCC projects to fit our needs. What do you dislike? There are technical difficulties on VCC servers occasionally. Recommendations to others considering the product: Please look on VCC knowledge base to learn all possible functionalities to be able to get 100% from this product. What problems are you solving with the product? What benefits have you realized? Thanks to AMD our agents spents more ...

Easy to use, disciplined working process, working from everywhere, increased efficiency

What do you like best? 1. online monitoring 2. excellent statistic the program is easy to use. You can monitor online what is doing your Agent from everywhere you want, you just need to have PC for it. You can assess the work of your Agents by using quality management option, which is also easy to manage and work. You have all calls saved which were made before and you can check everything when there is a problem with the customer. It helps you to have separate projects What ...

A járvány ideje alatt a teljes Call Center működtethető Home Work formájában.

What do you like best? Logikus és komfortos felépítés és használat Segítőkész Support Team What do you dislike? Fejlesztések időnként a kívántnál lassabb átfutásúak Recommendations to others considering the product: A piacon lévő alternatívák közül a legkomplexebb tudásszintű és leginkább komfortosan használható What problems are you solving with the product? What benefits have you realized? Home Work típusú munkavégzésre tökéletesen alkalmas Jól strukturált, ...

A software to boost Contact center efficiency!!! Long term partner for sustainable results

What do you like best? It is user friendly and satisfies current contact center demands, including inbound and outbound communications. It promotes efficient work by eliminating employee wast time. Provides consistent and complete logs and analytical tools. What do you dislike? It is hard to mention any material issue over the 2 years of cooperation, all the operational questions are being resolved promptly and by professional team. What problems are you solving with the product? ...

Best all-in-one contact center software

What do you like best? User-friendly, quickly adjustable soft, with good reporting and fast response when you need help! What do you dislike? Chat functionality is very poor, If you develop it, you will not have a concurrent What problems are you solving with the product? What benefits have you realized? All my daily job is solving with the help of VCC, inbound & outbound calls, sales calls, debt collection calls, robot calls, etc. I hudge count of tasks with pre-defined ...