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9.3

SpotScore

VanillaSoft - Sales Engagement Software

VanillaSoft Reviews in July 2026: User Ratings, Pros & Cons

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4.4

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VanillaSoft Reviews & Ratings

4.4

Very Good

Based on 965 ratings & 551 reviews

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Rating Distribution

Excellent

(425)

Very Good

(99)

Good

(19)

Poor

(6)

Terrible

(2)

Spotsaas Editor’s POV

VanillaSoft is built for high-volume outbound calling. The platform excels at time-zone-aware dialing and calendar integration, which reduces manual scheduling work. Text drip campaigns are functional and straightforward to set up. Before shortlisting, verify that the software handles your call types—users report issues with Medicare calls specifically, so test ...Read more

VanillaSoft pros and cons

  • Designed for volume calls, making it efficient for outbound calling needs.

  • User-friendly interface with easy implementation, suitable for quick team adoption and daily use.

  • Calender integration for scheduling and managing leads at correct time zones.

  • Reliable with automated correction on client info and calls, enhancing accuracy.

  • Limited customization options and features may be overwhelming for new users without sufficient support.

  • Marketplace may lack a variety of apps and connectors, limiting advanced functionalities.

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Showing 41-50 out of 551

AB

Austin B

05/11/23

4.5 out of 5

"Solid CRM for clients very integrated"

What do you like best about VanillaSoft? I like how when I set an appointment with a propsect it actually sets it up in my calendar for me as well. It's the little things

AS

Alisabeth S

05/11/23

4 out of 5

"Easy, simple website with unlimited administrative potential for stats collection"

What do you like best about VanillaSoft? easy to create your own result codes and programs within VS, also easy to set your own callbacks & codes for your own business & marketing needs. Very user-friendly and simple for people not used to CRMs to operate.

AS

Alisabeth S

05/11/23

4 out of 5

"Easy, simple website with unlimited administrative potential for stats collection"

What do you like best about VanillaSoft? easy to create your own result codes and programs within VS, also easy to set your own callbacks & codes for your own business & marketing needs. Very user-friendly and simple for people not used to CRMs to operate.

KB

Kurt B

05/11/23

5 out of 5

"Great interface and easy to use"

What do you like best about VanillaSoft? The ease of use. The ability to text, call and email all from 1 place What do you dislike about VanillaSoft?

AG

Alexis G

05/11/23

5 out of 5

"Great way to organize and follow up my leads"

What do you like best about VanillaSoft? The action buttons, it's a great way to keep things organized and keep moving on a fast pase. What do you dislike about VanillaSoft?

ES

Eddie S

05/11/23

5 out of 5

"Easy to use, reliable."

What do you like best about VanillaSoft? The follow up features. Text/email templates are great, super easy to use within the system itself. Dispositions are easy to keep track of positive contacts and follow up in the future.

CP

Cesar P

05/11/23

5 out of 5

"Great system. Amazing accessibility"

What do you like best about VanillaSoft? Vanilla soft is a great system. Very user friendly even for the most inexperience worker and if you do have an issue customer support is amazing. Quick efficient. Love the set up good work ya'll

JK

Jeffrey K

05/11/23

5 out of 5

"VanillaSoft is probably one of the best CRM'S out there."

What do you like best about VanillaSoft? The CRM works flawlessly. The functionality of the platform is easy to use and understand. Call, email or text straight from the platform. Many other platforms require you to download other applications to be able to call or text from there.

YL

Yesenia L

05/11/23

5 out of 5

"Reliable"

What do you like best about VanillaSoft? Has helped me daily with organized calls for my follow-up calls!! What do you dislike about VanillaSoft?

AU

Anonymous User

05/11/23

5 out of 5

"Vanilla soft user review"

What do you like best about VanillaSoft? It is a perfect platform, can disposition with many options, can schedule callbacks and link it up to your calander, Automatically directs any callbacks you have to your screen when it is time, and is very easy to navigate as well.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].