9.3
SpotScore
VanillaSoft Reviews in July 2026: User Ratings, Pros & Cons
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VanillaSoft Reviews & Ratings
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Spotsaas Editor’s POV
VanillaSoft is built for high-volume outbound calling. The platform excels at time-zone-aware dialing and calendar integration, which reduces manual scheduling work. Text drip campaigns are functional and straightforward to set up. Before shortlisting, verify that the software handles your call types—users report issues with Medicare calls specifically, so test ...Read more
VanillaSoft pros and cons
Designed for volume calls, making it efficient for outbound calling needs.
User-friendly interface with easy implementation, suitable for quick team adoption and daily use.
Calender integration for scheduling and managing leads at correct time zones.
Reliable with automated correction on client info and calls, enhancing accuracy.
Limited customization options and features may be overwhelming for new users without sufficient support.
Marketplace may lack a variety of apps and connectors, limiting advanced functionalities.
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Showing 181-190 out of 551
KY
Kisha Y
12/19/20
"Vanilla Soft"
What do you like best about VanillaSoft? It is very user friendly and the screens are easy to navigate What do you dislike about VanillaSoft?
EP
Erika P
12/18/20
"VanillaSoft for Higher Ed Fundraising"
What do you like best about VanillaSoft? VanillaSoft is extremely flexible, the interface is clean and easy for student callers to start using immediately, and the customer support has been excellent. The cost is less than half of what we were paying with the leading higher education vendor, and the experience overall has been better. VanillaSoft is consistently updated with improvements and new features.
AU
Anonymous User
12/18/20
"Exceptional support and service"
What do you like best about VanillaSoft? Our experience of VanillaSoft has been great. The support we have had from Rachel has been first class and had a positive impact on our fundraising.
AH
Amanda H
12/18/20
"VanillaSoft gives our program the most flexibility!"
What do you like best about VanillaSoft? The ability to customize fields, scripts and honestly anything in a moments notice! Our Call Center program is constantly evolving and we are trying new tactics. It's nice to use a software that can keep up with our pace.
JH
Jill H
12/18/20
"VanillaSoft works well for phonathons"
What do you like best about VanillaSoft? It is very user friendly and the support is excellent. What do you dislike about VanillaSoft?
PS
Parker S
12/18/20
"Incredible product that vastly changed our Student Calling Program"
What do you like best about VanillaSoft? The flexibility of the program. As often as I like I can make changes/uploads/fixes. With prior software I had to work through a representative to change these sorts of things. The ability to customize to a level of your comfort is incredible and greatly appreciated.
CC
Chino C
12/18/20
"I would definitely recommend VanillaSoft to a friend or colleague."
What do you like best about VanillaSoft? What I like about VanillaSoft is that is is a very professional and easy to operate workspace. You can find and access what you need fairly quickly and easily. Knowing that I am using such a easy to operate workspace to help the individual needs of prospective students is very rewarding.
CC
Ciara C
12/18/20
"Great Software!"
What do you like best about VanillaSoft? Very user friendly. Helps keep information streamlined and all in front of you at once. What do you dislike about VanillaSoft?
MV
Mark V
12/18/20
"Vanilla Soft"
What do you like best about VanillaSoft? Ease of use, dashboard allows quick glance to monitor entire call center, quick response time of help desk to trouble shoot if any issues occur, flexibility and willingness to assist in creating solutions as company grows and evolves
PS
Parker S
12/18/20
"Incredible product that vastly changed our Student Calling Program"
What do you like best about VanillaSoft? The flexibility of the program. As often as I like I can make changes/uploads/fixes. With prior software I had to work through a representative to change these sorts of things. The ability to customize to a level of your comfort is incredible and greatly appreciated.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].