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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in July 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 561-570 out of 1263

DY

Donna Y

10/13/20

4 out of 5

"Understand the voice of the user"

DY

Donna Y

10/13/20

4 out of 5

"Understand the voice of the user"

AU

Anonymous User

09/29/20

4.5 out of 5

"Definitely worth trying if you've never used it before"

What do you like best about UserTesting? UserTesting is definitely worth trying if you've never used it before. I use it at my current company and I've used it at prior companies also. I've even considered using it for personal side projects. It's great to get quick feedback, whether moderated or unmoderated. 'Quick' could be in the same day.

AU

Anonymous User

09/29/20

2.5 out of 5

"1 year review"

What do you like best about UserTesting? Being able to set up a test and view later. What do you dislike about UserTesting?

K

Kathy

09/26/20

5 out of 5

I loved it !

I’ve had a wonderful experience on this app. When I first started I thought it was all a scam and that I wasn’t going to make any money. In the end over the course of about 2 months and 5-10 minutes my time each time, I made over $100.

AU

Anonymous User

09/25/20

5 out of 5

"Its an amazing tool, super fast and reliable"

What do you like best about UserTesting? Live chats are really great and useful, you can have schedule all calls in a day for the rest of the week with the exact target you want to interview, also allows you to upload videos, make little clips to share. With an unmoderated test, you get the response within a few hours.

AU

Anonymous User

09/25/20

4.5 out of 5

"Would recommend to a friend!"

What do you like best about UserTesting? It’s super easy to use and flexible on your own time! What do you dislike about UserTesting?

CW

Carey W

09/24/20

5 out of 5

"I couldn't do my job without UserTesting"

What do you like best about UserTesting? Rapid design validation and a fabulous panel of people that don't have any issue speaking their mind. What do you dislike about UserTesting?

MW

Michelle W

09/24/20

5 out of 5

"Invaluable User Feedback"

What do you like best about UserTesting? UserTesting made it fast and easy to collect specific feedback from our target audience. I appreciate the ability to really drill down into audience characteristics to ensure the users providing feedback were our target. I was blown away by the speed and quality of the feedback provided. The testers seemed very invested in providing honest, detailed feedback and not like they were just checking a box to earn a reward.

AU

Anonymous User

09/24/20

5 out of 5

"Phenomenal service. Helps in so many different ways"

What do you like best about UserTesting? Ability to run quick tests on the fly and see how they perform. Getting real feedback from consumers and being able to see and hear their feedback over video. Extensible to all kinds of user experience design and broader marketing scenarios. It's been particularly helpful with shop conversion questions and videos as well.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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