UserTesting Reviews in June 2026: User Ratings, Pros & Cons

No test opportunities

Hi,I have signed up on this site nearly a month ago and I have only eecieced 4 test opportunities. I would love to get my rating up, but how can you do that if you can't do any tests!

No support for testers

UserTesting is a legitimate platform and when tests go off without an issue, you will get paid exactly 7 days later. But I have been with the platform for over 5 years and I can no longer recommend them. Testers get absolutely no support. I have support tickets that are unanswered from 6 months ago and missing payments that were not resolved. Support tickets don’t even seem to be filing anymore. There is no tester support whatsoever. I hope they realize that testers are their bread and ...

Happy to test, but getting shut out a lot

I've been a tester for a few years now. The experience has been rewarding and a few ways. It's given me some more confidence overtime by doing different tests and reviews. Certainly the cash payout is a benefit as well. However I've noticed the last couple of years that I don't get quite as many tests that I qualify for, and many are job related test offers that never have any bearing to my job situation. I've noticed that for the past while now a good majority of test offers are of this ...

At first I was getting enough screeners…

At first I was getting enough screeners to be able to do about one test a day or every other day. Now I won’t even get a screener once a week. I love being a Usertester but not much work lately.

"Review of UserTesting.com"

What do you like best about UserTesting? I appreciate that UserTesting.com has great support for it's clients and provides resources outside of only their platform! For example, the team helps me find more participants if I can't seem to find enough from a niche group. The main UserTesting platform (The Dashboard) itself is great and easy to use. I don't have to spend much time setting up my participant screeners or setting up tests.

closed my account without any warning…

closed my account without any warning !!!!

I wish a 0 star rating was possible

Its sad that this is probably the best usability testing site out there but at the same time they are the WORST when it comes to tester support. They care %90 about their clients and %10 about the testers who make their site function.-There is no phone support for testers. When you call them the prompts lead you to go to the website for tester support. -When you contact through the website you are waiting at least 1 month minimum for a response and that's if they respond at all. -And then ...

Absolutely no tester/participant…

Absolutely no tester/participant support. Completed a 60 min session. The website apparently crashed and did not receive credit for completing session. Tried emailing, calling, and direct messaging support but no response. Phone number redirects any support questions back to website. Very concerning that they don’t care about the very people that contribute to their business line.

Great for me!

Maybe it depends on the industry you work in but I've found it great! Been a member for years, loads of successful tests and payments and also done a few live and longer tests (where the big money is). Of course you get a lot more surveys that end in you not being eligible for doing a paid test but that's expected when they're looking for people with certain backgrounds. I would be useless commenting on home grocery delivery as I've never done it, just for example!

Simply Awesome!!!

Simply Awesome!!!