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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in July 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 401-410 out of 1263

AV

Ashvin Varghese

10/27/21

5 out of 5

The company is doing a great job

The company is doing a great job. through this company, many of us get an income. it's very helpful

AJ

Alex J

09/28/21

5 out of 5

"Better than I expected! (& better than UserZoom)"

What do you like best about UserTesting? Very fast responses from users, Very detailed qualitative feedback, Easy to use and set-up What do you dislike about UserTesting?

AU

Anonymous User

09/17/21

5 out of 5

"Quick, viable, qualitative feedback"

What do you like best about UserTesting? The speed with which we're able to activate projects and get real-time feedback from actual prospective customers is stunning.

AR

Anthony R

09/14/21

5 out of 5

"Indispensable tool in our UX Arsenal"

What do you like best about UserTesting? User testing has provided a platform to generate a better understanding for both our product and marketing team. UT's immense stock of viable participants has opened up testing for us and sped up our processes. With a wonderful, supportive community, it truly is a platform that no UXer should be without.

OY

Oscar Y

09/14/21

5 out of 5

"UserTesting allows research to be done efficiently and effectively with just a few clicks"

What do you like best about UserTesting? It is super easy to set up moderated and unmoderated studies. The templates for tasks are time-savers. Results are ready usually within hours.

AU

Anonymous User

09/13/21

4 out of 5

"Good experience so far"

What do you like best about UserTesting? User testing makes it incredibly convenient to run moderated and unmoderated user tests. I particularly like the study templates that allows my team to build user studies quickly and not redesign each user study from scratch (e.g., Usability test, concept feedback, etc.).

NR

Nick R

09/10/21

4.5 out of 5

"UserTesting delivers invaluable insights with speed and finesse"

What do you like best about UserTesting? Recruiting from the UserTesting panel couldn't be easier. And the range of available participants has covered most of the use cases I need to test for whatever project I've worked on.

ZK

Ziv K

09/09/21

5 out of 5

"An invaluable tool for game designers and developers."

What do you like best about UserTesting? We love the fact that the ML tool finds and pinpoints the places in the video where players had positive or (more important to us) negative feedback. This allows us to save time and find valuable information from the testing.

JH

James H

08/12/21

5 out of 5

"THE Flagship Usability Testing Platform"

What do you like best about UserTesting? The ease of use is incredible, and lead time to insights has been something we've been leveraging a lot in all of our latest product releases from just basic concept testing to sniffing out the largest usability issues with our features.

AU

Anonymous User

08/10/21

5 out of 5

"UserTesting makes research simple and fast"

What do you like best about UserTesting? UserTesting handles the recruitment process. I can simply set up screening criteria and send the test out, and UserTesting handles the screening process, recruitment, even scheduling (I just set the hours I am available and they do the rest). Also, they handle the payments. This all lets me focus my time on research and testing. They also have metrics and various analysis tools that allow me to review and take notes on the recordings much faster than ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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