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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in May 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 31-40 out of 1263

E

Elaine

12/13/23

3 out of 5

when it works it is good but frustrating rating system and screeners

when it works it is good. But generally am eligible for one test a month or so and have to trawl through a LOT of pre-screeners to get one. A lot of these questions are things that are already on my profile, like my age or occupation so not sure why these aren't auto screened? The most frustrating thing is the way the rating works. My last 9 reviews went in this order: 5 star, 4 star, six 5 star in a row, 4 star. But my average rating is a 4 star. 5 star users get offered more tests, and I ...

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AS

Anne Savitsky Blondin

12/13/23

1 out of 5

I have not been able to get passed the verification process

I have not been able to get passed the verifying the PayPal part. I am suspicious at best because the look and feel of the Paypal they want you to link with is nowhere near what I use. Colors alone are off-putting, and then there is no way of locating an ID to enter into my more legit-looking PayPal app to make the verification this way. I don't trust giving my information over. I know PayPal has verified my account information because I have made transactions in the past. This ...

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E

edmci

12/09/23

1 out of 5

Do better.

This company has been in decline for a couple years now and the UserZoom acquisition was the nail in the coffin. Support is nonexistent, the seamless recorder refuses to upload tests, and the team couldn't care less about the increased amount of irrationally long and demanding test flooding the platform now. It was nice while it lasted!

AU

Anonymous User

12/06/23

4 out of 5

"User research efficiency partner"

What do you like best about UserTesting? - Recruitment of users is a pain point for me, and UserZoom (now part of UserTesting) enables us to complete it quickly and easily

AU

Anonymous User

12/06/23

4 out of 5

"User research efficiency partner"

What do you like best about UserTesting? - Recruitment of users is a pain point for me, and UserZoom (now part of UserTesting) enables us to complete it quickly and easily

AA

Allie Alexander

12/02/23

3 out of 5

Legit, but frustrating

UserTesting does pay what it promises, however it can take a lot of time to get through all the "screener" tests before finally being eligible for the actual paid test. I am generally eligible for tests 1-3 times per week. If the site glitches and you are unable to complete the test or if the test does not upload to the customer correctly, they will not pay. It's a good source of a little extra cash if you have a lot of extra time on your hands.

KR

Kumar Raja

11/11/23

2 out of 5

Android mobile related tests are not…

Android mobile related tests are not coming, I am very disappointed

SA

siddharth ankalagi

11/05/23

1 out of 5

This website login for free not this…

This website login for free not this website is login to $19 almost this Web Services is free just for money earning

M

Magdalena

11/01/23

1 out of 5

They closed my account without any…

They closed my account without any warning an explanation after 2 years. I tried emailing them but all I got was "As a deactivated user, we will no longer be supporting your requests. We will now close this ticket." Thank you not.

NH

Nicole H

10/25/23

4 out of 5

"Good but could be improved"

What do you like best about UserTesting? -Industry standard -Great sentiment analysis