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Userpilot - Digital Adoption Platform Software

Userpilot Reviews in May 2025: User Ratings, Pros & Cons

Enhance customer experience and engagement with Userpilot.

4.7

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Userpilot Reviews & Ratings

4.7

Excellent

Based on 135 ratings & 237 reviews

Rating Distribution

Excellent

(200)

Very Good

(34)

Good

(2)

Poor

(1)

Terible

(0)

Expert's Review

Userpilot has garnered praise for its ease of use and robust features, making it a standout choice for enhancing user adoption and engagement. Users appreciate the platform's intuitive interface, which streamlines the creation of personalized onboarding flows, tooltips, and in-app messages without requiring extensive technical knowledge. The tool's segmentation ...Read more

Userpilot pros and cons

  • Intuitive and user-friendly interface, making it easy for users with little technical expertise to create engaging content.

  • Continuously rolling out new features and improvements, enhancing the tool's capabilities over time.

  • Efficient content creation with themes, templates, and duplicate options for creating various content variations seamlessly.

  • Excellent customer support, with fast responses and helpful assistance, including video screens and calls for issue resolution.

  • Newcomers may find the richness of features and customizations intimidating, requiring proper support for effective usage.

  • Limited selection in the Marketplace for additional apps and connectors, restricting access to advanced functionalities.

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Showing 41-50 out of 237

AU

Anonymous User

05/10/23

4.5 out of 5

"Easy to DIY, Plenty of onboarding and PLG experts in the team. Rich features with simple UX."

What do you like best about Userpilot? Easy to set up and build out our onboarding experience. No engineering involvement was needed to get started. It is simple to use & packed with features necessary to help iterate on onboarding to increase product engagement.

AU

Anonymous User

05/08/23

4.5 out of 5

"Great product to ease life for our users"

What do you like best about Userpilot? Userpilot is a great product for onboarding users (either to the product or new features). It's been a game changer for us, saving us many support hours and improving user satisfaction.

SU

Simran U

04/25/23

4.5 out of 5

"Useful tool for decreasing queries"

What do you like best about Userpilot? Userpilot is easy to make the flows and design accordingly to our needs. What do you dislike about Userpilot?

SV

Shivangi V

04/25/23

3.5 out of 5

"Good Tool for onboarding"

What do you like best about Userpilot? Userpilot is easy to setup and can be designed according to custom needs. What do you dislike about Userpilot?

AS

Anna S

04/11/23

4 out of 5

"Overall a great, easy to use tool!"

What do you like best about Userpilot? Userpilot does a great job when it comes to creating the flows - the tool is super easy to learn and once you get to create them - you can do amazing stuff! Targeting is also something that we use a lot - we can decide what content we want to show to specific users, and not bombard everyone with notifications ;)

AS

Anna S

04/11/23

4 out of 5

"Overall a great, easy to use tool!"

What do you like best about Userpilot? Userpilot does a great job when it comes to creating the flows - the tool is super easy to learn and once you get to create them - you can do amazing stuff! Targeting is also something that we use a lot - we can decide what content we want to show to specific users, and not bombard everyone with notifications ;)

EC

Eric C

04/03/23

4 out of 5

"Easy to setup and manage along with great support to achieve specific needs"

What do you like best about Userpilot? The quick setup is very valuable; from there, it is easy to create your first experiences. The tool is excellent for software and easy to add to your product process to layer userpilot into your software. In addition, their team is helpful in working through your needs and strategy unique to your use cases.

EC

Eric C

04/03/23

4 out of 5

"Easy to setup and manage along with great support to achieve specific needs"

What do you like best about Userpilot? The quick setup is very valuable; from there, it is easy to create your first experiences. The tool is excellent for software and easy to add to your product process to layer userpilot into your software. In addition, their team is helpful in working through your needs and strategy unique to your use cases.

ES

Edward S

03/27/23

4 out of 5

"Really enchanced our software"

What do you like best about Userpilot? The reporting features are really useful in providing insight into how our users are accessing both in-app features and UP tours.

ES

Edward S

03/27/23

4 out of 5

"Really enchanced our software"

What do you like best about Userpilot? The reporting features are really useful in providing insight into how our users are accessing both in-app features and UP tours.