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Userpilot - Digital Adoption Platform Software

Userpilot Reviews in May 2025: User Ratings, Pros & Cons

Enhance customer experience and engagement with Userpilot.

4.7

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Userpilot Reviews & Ratings

4.7

Excellent

Based on 135 ratings & 237 reviews

Rating Distribution

Excellent

(200)

Very Good

(34)

Good

(2)

Poor

(1)

Terible

(0)

Expert's Review

Userpilot has garnered praise for its ease of use and robust features, making it a standout choice for enhancing user adoption and engagement. Users appreciate the platform's intuitive interface, which streamlines the creation of personalized onboarding flows, tooltips, and in-app messages without requiring extensive technical knowledge. The tool's segmentation ...Read more

Userpilot pros and cons

  • Intuitive and user-friendly interface, making it easy for users with little technical expertise to create engaging content.

  • Continuously rolling out new features and improvements, enhancing the tool's capabilities over time.

  • Efficient content creation with themes, templates, and duplicate options for creating various content variations seamlessly.

  • Excellent customer support, with fast responses and helpful assistance, including video screens and calls for issue resolution.

  • Newcomers may find the richness of features and customizations intimidating, requiring proper support for effective usage.

  • Limited selection in the Marketplace for additional apps and connectors, restricting access to advanced functionalities.

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Showing 171-180 out of 237

NL

Nadav L

02/06/21

5 out of 5

"Amazing value, great ease of use, and best in class support - by far!"

What do you like best about Userpilot? Userpilot's support level is by far the best I've ever encountered! The product delivers exceptional value!

JI

José I

02/01/21

5 out of 5

"Brilliant and easy to use plus excellent support"

What do you like best about Userpilot? I've been using Userpilot for a little over 6 months now, and I've been happy with it ever since. Right from the start. It's an easy to use tool, works intuitive. I got started very quickly. For the things I didn't know how to do, I got thé best support. Their support is always available if you need it. A fast response time, and informative training webinar sessions. I'm a fan.

AU

Anonymous User

12/23/20

5 out of 5

"Solid Product for the price"

What do you like best about Userpilot? Easy to use and get started, their support is responsive and friendly. What do you dislike about Userpilot?

AU

Anonymous User

12/11/20

5 out of 5

"Great Tool for Scheduling Informational Esperiences when our Users Log In"

What do you like best about Userpilot? The ability to set up experiences to keep showing until a user completes them. What do you dislike about Userpilot?

FV

Fellipe V

11/23/20

5 out of 5

"Great product, it does more than we originally needed"

What do you like best about Userpilot? How easy is to add new experiences and new checklists, everything is very straight forward. Also, the builder extension is awesome, works perfect, everyone in the team loves it!

AU

Anonymous User

11/12/20

4.5 out of 5

"Best way to drive adoption for your tool"

What do you like best about Userpilot? The dashboard is intuitive and features are easy to grasp and use! What do you dislike about Userpilot?

AU

Anonymous User

11/04/20

5 out of 5

"Experiences from CS department of Fireapps"

What do you like best about Userpilot? Userpilot Support Team is amazing, enthusiastic supportive, especially my tons of thanks for Rania who helps and guides me from the early stage of setup the onboarding for our apps. Because I belong to CS team so I'm not familiar with technical terms, it's quite struggle to understand and setup the complicated onboarding (due to my onboarding process is more than 25 steps) but Rania is super patience to explain to me carefully and show me how to do it ...

Read more

AG

Amar G

10/29/20

4.5 out of 5

"Very powerful tool with lots of capabilities"

What do you like best about Userpilot? Userpilot is very powerful, with lots of different options for product tours, ways to customize it, and options. I like you can customize the look and feel a lot and get an experience that looks good.

AU

Anonymous User

10/27/20

3.5 out of 5

"Userpilot is usable by intuition"

What do you like best about Userpilot? It is easy to use, even for beginners like me. It is is possible to create and publish helpful experiences very quickly. What do you dislike about Userpilot?

EM

Eugene M

10/22/20

5 out of 5

"Great onboarding solution for SaaS"

What do you like best about Userpilot? Our new users struggle with a comprehensive interface we have, and we need to tell them more about ease of use. And Userpilot do it perfectly! Even our sales managers can add tooltips and user expiriences to our platform. Userpilot's support is worth mentioning as a separate point. We just sent a question to support and in a hour we have a detailed video anwer on our problem recorded just for us. It's incredible!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].