Userpilot Reviews in May 2025: User Ratings, Pros & Cons

"Great marketing SaaS which saves time and resources of your front-end team"

What do you like best about Userpilot? The service is really easy to use and set up - I would not say that it's a full drag drop, but one with a customer success manager would be enough to understand how to utilise most of Userpilot's functionality - and you can do a lot of with it. I also need to add that communication is a strong side of Userpilot - you get a personal attitude.

"Solved my adoption and SaaS learning problems"

What do you like best about Userpilot? - Easily making in-app tours - Enables user adoption monitoring

"The Top Tools for Engagement"

What do you like best about Userpilot? The features are perfect for our product communications, engagement and feedback processes, and the support from our Customer Success Manager is outstanding.

"Excellent user engagement tool with a great team to back it up"

What do you like best about Userpilot? Userpilot is simple to set up, use, and does not require any dev - which means instant publishing. This is critical for us as a SaaS company that releases new features frequently; we need the ability to inform our customers of changes quickly, and doing this in our platform through Userpilot allows us to reach the right audience, at the right time, in the right place. There have been many awesome extra features we've discovered since coming onboard, ...

"Simple-to-use onboarding management system for non-developers"

What do you like best about Userpilot? The best part about Userpilot is that it's constantly being updated with new features and improvements. The team is also extremely responsive to feedback and suggestions. I highly recommend Userpilot to anyone looking to improve their product's UX.

"Handy piece of software that help us a lot when working with customers"

What do you like best about Userpilot? What we as a company use most in SciNote is monitoring the activity of our clients and managing NPS. Userpilot does exactly what we expect and on top of that it's well structured, easy to understand and don't get me started on the speed of their customer support.

"Best way to reach, teach, and update our client base without needing any code/dev team power!"

What do you like best about Userpilot? We have our own resource center that we can use to keep guides, webinar registrations, and a link to more support. Userpilot cuts calls, tickets, and live chats down - possibly enough to cover its cost in brute manpower. We can post slideouts/modals to update our clients if there's a holiday and we're out of office. We put helpful hotspots here and there on our site around trickier features as well. Support is almost always very quick and helpful - ...

"Best way to reach, teach, and update our client base without needing any code/dev team power!"

What do you like best about Userpilot? We have our own resource center that we can use to keep guides, webinar registrations, and a link to more support. Userpilot cuts calls, tickets, and live chats down - possibly enough to cover its cost in brute manpower. We can post slideouts/modals to update our clients if there's a holiday and we're out of office. We put helpful hotspots here and there on our site around trickier features as well. Support is almost always very quick and helpful - ...

"New possibilities for the Rock Content support team."

What do you like best about Userpilot? User Pilot has completely changed the relationship between our support team and our customers. With the implementation of several flows in our products, we were able to reduce the number of new support requests, giving more autonomy and freedom to our customers to find an answer to their main doubts in a faster and more assertive way.

"Userpilot is great tool for customizable walkthroughs and increasing activation"

What do you like best about Userpilot? • I like the ability to customize the look of different steps, the ability to break them down, add columns, paddings, etc. It's rare among other tools