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Userpilot - Digital Adoption Platform Software

Userpilot Reviews in May 2025: User Ratings, Pros & Cons

Enhance customer experience and engagement with Userpilot.

4.7

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Userpilot Reviews & Ratings

4.7

Excellent

Based on 135 ratings & 237 reviews

Rating Distribution

Excellent

(200)

Very Good

(34)

Good

(2)

Poor

(1)

Terible

(0)

Expert's Review

Userpilot has garnered praise for its ease of use and robust features, making it a standout choice for enhancing user adoption and engagement. Users appreciate the platform's intuitive interface, which streamlines the creation of personalized onboarding flows, tooltips, and in-app messages without requiring extensive technical knowledge. The tool's segmentation ...Read more

Userpilot pros and cons

  • Intuitive and user-friendly interface, making it easy for users with little technical expertise to create engaging content.

  • Continuously rolling out new features and improvements, enhancing the tool's capabilities over time.

  • Efficient content creation with themes, templates, and duplicate options for creating various content variations seamlessly.

  • Excellent customer support, with fast responses and helpful assistance, including video screens and calls for issue resolution.

  • Newcomers may find the richness of features and customizations intimidating, requiring proper support for effective usage.

  • Limited selection in the Marketplace for additional apps and connectors, restricting access to advanced functionalities.

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Showing 131-140 out of 237

JW

Jordan W

08/11/22

4.5 out of 5

"Very powerful tool that your whole product and marketing teams can leverage"

What do you like best about Userpilot? Userpilot's plugin-based, in-app editor makes it super-simple to configure your in-app experiences and know that you're delivering a good experience to your users

TM

Tasneem M

08/11/22

4.5 out of 5

"Great tool to improve product education without engineering effort"

What do you like best about Userpilot? - Easy to use and set up basic flows, spotlights and knowledge base - Great customer service, always open to listening to feedback

TW

Tyson W

08/11/22

4.5 out of 5

"Get ahead of the curve"

What do you like best about Userpilot? 1. Easy to use and setup. We got started in a day. 2. Support is friendly and very responsive.

LE

Lidija E

08/08/22

4.5 out of 5

"A great tool to take control over your customer notifications"

What do you like best about Userpilot? As a marketing person in the company, I care deeply about the text and the visual style of the notifications we send to our customers. Userpilot gives me control to prepare neat, good-looking messages precisely how I want them to be, without the need to rely on the front-end team. The opportunity to quickly set them up and switch them off is great too. The user interface is intuitive and user-friendly, I never needed to search for any user guides - ...

Read more

LE

Lidija E

08/08/22

4.5 out of 5

"A great tool to take control over your customer notifications"

What do you like best about Userpilot? As a marketing person in the company, I care deeply about the text and the visual style of the notifications we send to our customers. Userpilot gives me control to prepare neat, good-looking messages precisely how I want them to be, without the need to rely on the front-end team. The opportunity to quickly set them up and switch them off is great too. The user interface is intuitive and user-friendly, I never needed to search for any user guides - ...

Read more

LL

Lounette L

08/04/22

4.5 out of 5

"A complex, feature rich tool"

What do you like best about Userpilot? The detail of configurability and feature-richness. I think the fact that you can build your flows inside your own app (using the extension) is also a massive benefit which many of the other tools do not cater for.

ID

Ihab D

08/04/22

4.5 out of 5

"My experience using Userpilot"

What do you like best about Userpilot? 1. The platform has a lot of features but the amazing part is that they keep adding new ones as well based on the comments and requirements of their customers, I have had a meeting with the product managers and shared openly my comments and requirements and they were more than attentive and even shared with me their roadmaps so that I know what to expect.

ID

Ihab D

08/04/22

4.5 out of 5

"My experience using Userpilot"

What do you like best about Userpilot? 1. The platform has a lot of features but the amazing part is that they keep adding new ones as well based on the comments and requirements of their customers, I have had a meeting with the product managers and shared openly my comments and requirements and they were more than attentive and even shared with me their roadmaps so that I know what to expect.

LL

Lounette L

08/04/22

4.5 out of 5

"A complex, feature rich tool"

What do you like best about Userpilot? The detail of configurability and feature-richness. I think the fact that you can build your flows inside your own app (using the extension) is also a massive benefit which many of the other tools do not cater for.

EG

Edwin G

08/03/22

4.5 out of 5

"Great marketing SaaS which saves time and resources of your front-end team"

What do you like best about Userpilot? The service is really easy to use and set up - I would not say that it's a full drag drop, but one with a customer success manager would be enough to understand how to utilise most of Userpilot's functionality - and you can do a lot of with it. I also need to add that communication is a strong side of Userpilot - you get a personal attitude.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].