Userpilot Reviews in May 2025: User Ratings, Pros & Cons

"Modern In-App Onboarding Solution That Makes Us Look GREAT!"

What do you like best about Userpilot? Creating content in Userpilot is quite easy. Flexible and has ways to personalize content to the end user. I also think Userpilot Support is responsive and helpful. It's a cost-effective solution that is slick and allows us to create seamless in-app engagements with our users. Content segmentation is also easy to do! And they also take feedback from users to heart--in the 6 months or so I've been using them, I've seen some great product enhancements.

"Timely, efficient and personalized customer support"

What do you like best about Userpilot? Working with Userpilot has been a great experience for me and my team. Userpilot’s Customer Success team goes out of its way to ensure clients have all the support they need. In my experience, they are always happy to talk, make personalized and custom suggestions, and follow up to ensure the matters discussed during a meeting are taken care of. What I like the most is that they listen to my needs and ensure they understand the problem statement behind ...

"Excellent Tool to Learn Users' Behaviors"

What do you like best about Userpilot? Userpilot is an essential tool for our SAS startup. We learn the behaviours of out user base. What do you dislike about Userpilot?

"Simply amazing"

What do you like best about Userpilot? I really like userpilot. In my workplace we use it all the time! I love how you are able to get insights into the interactions with the modals. As well it is very user friendly, it is simple to use and has several tools to adapt to the different projects we have. It has become a great and essential tool for our daily work.

"It gives the CX and marketing team plenty of independence, but it's a bit time consuming."

What do you like best about Userpilot? The independence that is gives us. We do not need to go through the dev team in order to achieve our goals. What do you dislike about Userpilot?

"Easy to use software that is being improved on constantly"

What do you like best about Userpilot? The way we can see all the relevant information under the Users dashboard really helps a lot. Overall, Userpilot is easy to use and their team is responsive to our questions and they did introduce a few things we wanted to see implemented. My team mostly uses it for NPS. With this in mind, we like the overview dashboard of the NPS, the option to filter out by different time intervals quickly, and the freedom we have with triggering of NPS.

"It's never been easier to take product tours"

What do you like best about Userpilot? We have been using userpilot for our release notes, new feature releases and documentation. We love that we can link our documents and blogs in the Resource Center for easy access within the app. And we really benefit from the analytics so we know what our users are interacting with.

"More than I could've ever asked for in a Product Tour tool"

What do you like best about Userpilot? I was first hooked on Userpilot for the product tour capabilities, but what I love best is the Customer Experience - I felt that I was supported in every step of the process - both in the learning/onboarding as well as with technical support. The degree of flexibility and customization is very valuable as I am new to the product marketing world, and so it's also great to be able to tease out ideas. Also, the Resource Center is a tool that I never ...

"Get the pulse of your users with great customer support along the way"

What do you like best about Userpilot? Userpilot is user friendly and allows users with no programming skills to take advantage of it. Their customer support team is always there for you as you grow with the application.

"Best codeless user onboarding, adoption and guidance tool in this price."

What do you like best about Userpilot? Auto translation feature, cool templates that fit actual use cases, intuitive editor, easy setup, users dashboard What do you dislike about Userpilot?