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Userpilot - Digital Adoption Platform Software

Userpilot Reviews in May 2025: User Ratings, Pros & Cons

Enhance customer experience and engagement with Userpilot.

4.7

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Userpilot Reviews & Ratings

4.7

Excellent

Based on 135 ratings & 237 reviews

Rating Distribution

Excellent

(200)

Very Good

(34)

Good

(2)

Poor

(1)

Terible

(0)

Expert's Review

Userpilot has garnered praise for its ease of use and robust features, making it a standout choice for enhancing user adoption and engagement. Users appreciate the platform's intuitive interface, which streamlines the creation of personalized onboarding flows, tooltips, and in-app messages without requiring extensive technical knowledge. The tool's segmentation ...Read more

Userpilot pros and cons

  • Intuitive and user-friendly interface, making it easy for users with little technical expertise to create engaging content.

  • Continuously rolling out new features and improvements, enhancing the tool's capabilities over time.

  • Efficient content creation with themes, templates, and duplicate options for creating various content variations seamlessly.

  • Excellent customer support, with fast responses and helpful assistance, including video screens and calls for issue resolution.

  • Newcomers may find the richness of features and customizations intimidating, requiring proper support for effective usage.

  • Limited selection in the Marketplace for additional apps and connectors, restricting access to advanced functionalities.

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Showing 91-100 out of 237

NH

Nevzat H

01/04/23

5 out of 5

"Great platform to quickly implement in-product experiences for your users"

What do you like best about Userpilot? I like "Features & Events" to track user actions for insights. I also like that it offers:

BP

Bruce P

01/03/23

5 out of 5

"All the insights and features we could dream of!"

What do you like best about Userpilot? There are a few core reasons we're fans of User pilot: 1. At its core, it's a well-designed product that is easy to grok quickly.

SK

Shazaman K

12/31/22

5 out of 5

"Best Tech Support"

What do you like best about Userpilot? Saas organizations typically fall short in terms of timely and effective technical support. However, Userpilot's situation is the exact opposite of that. Their technical support staff is available at all times to answer questions and fix problems. They are all outstanding problem solvers: Rania, Ameera, and Basel. Ameera assisted us in properly setting up the tours for our go-live day. She listened to our questions patiently and swiftly clarified and ...

Read more

PC

Philippe C

12/20/22

5 out of 5

"Saved us thousands in development"

What do you like best about Userpilot? Userpilot was easy to integrate and had a lot of functionalities that we wanted to develop anyway. What do you dislike about Userpilot?

JM

Juan M. D

12/20/22

5 out of 5

"It will help you and your users a lot!"

What do you like best about Userpilot? It has a user-friendly interface that is intuitive and easy to navigate. It also has a wide range of design and prototyping tools that allow designers to create and iterate on their designs quickly and efficiently. That includes the ability to create wireframes, mockups, and high-fidelity prototypes; the ability to work with design systems and components; and the ability to collaborate with team members in real time.

JO

Josiane O

12/20/22

4.5 out of 5

"Great product and 5-star support"

What do you like best about Userpilot? Userpilot is versatile and you can set up new content rapidly. This allows you to build and publish new experiences quickly but also to explore new ways of using the tools without wasting your time. Customer support is excellent, they are proactive, full of ideas and solutions, and always available.

AU

Anonymous User

12/15/22

5 out of 5

"Amazing tool does all that we need! A must have for a startup!"

What do you like best about Userpilot? I love how you can create user adoption nudges, popups, modals, all without code! What do you dislike about Userpilot?

BW

Brock W

12/08/22

5 out of 5

"It's the team behind the tool for us!"

What do you like best about Userpilot? The tool is only as good as the team behind it, and we love our UserPilot team! We were set up and ready for use with only a few clicks and copies...easy... but the team has made it an even greater experience. Our Customer Success Manager has been attentive, engaging and truly helpful... Cornelia, you're amazing! Two things that have struck me and set UserPilot apart:

AT

Arjoon T

11/29/22

5 out of 5

"Impact in minutes"

What do you like best about Userpilot? UserPilot's ability to drive favorable user actions. Its very easy to setup a flow, checklist or an alert for the user base and drive user to take actions.

SD

Swarup D

11/28/22

3.5 out of 5

"User Pilot: Efficient Tool for Product Walkthroughs"

What do you like best about Userpilot? Userpilot helps you to make guided walkthroughs for onboarding new users into the platform. The inbuilt designs with the ease of setting up and models are apt to create an experience.