Userlytics Reviews in May 2025: User Ratings, Pros & Cons

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"The best user research platform"

What do you like best about Userlytics? We like the customer service and also the site experience. What do you dislike about Userlytics? There is nothing I dislike, everything is great! What problems is Userlytics solving and how is that benefiting you? We are really diving deeper into how our customers shop for our products, and it has created a significant impact on our site.

"User friendly user testing!"

What do you like best about Userlytics? Setting up a user test is easy, though there are many options and super useful features, like screener, annotations or highlight reels. What do you dislike about Userlytics? Sometimes there are technical issues with the recordings (i.e. audio/video desync). However, there is a support team that helps you to fix these issues. What problems is Userlytics solving and how is that benefiting you? User testing of our games and prototypes. Very helpful ...

"Quick user feedback and interviews"

What do you like best about Userlytics? The ease of creating questions and a pool of users from which you can pull. Its a fast way of setting up user interviews either with own users or from the Userlytics user base. What do you dislike about Userlytics? The setup before an interview starts is sometimes too complex for users not familiar with the tool. What problems is Userlytics solving and how is that benefiting you? Its a quick and easy tool for user testing and conducting user ...

"Userlytics is an amazing tool to run UX testing remotely"

What do you like best about Userlytics? I like the fact it is possible to set up moderated UX tests but still being remote. As a UX designer, I do not have the full expertise of a UX Researcher, but with USerlytics, I can easily run usability tests on my own. Also, it is super easy to recruit participants that fit your target using the panel Userlytics provides. What do you dislike about Userlytics? The UI of the product is a bit old and sometimes it is not immediate for me to find the ...

"Great set of features"

What do you like best about Userlytics? I like the variety of test question types. What do you dislike about Userlytics? UI is a little old-looking, considering it is made for designers and product people to be using and the UX and UX copy could be better. Recommendations to others considering Userlytics: Do a test run of your test with one participant to make sure that it runs smoothly. Otherwise, you may waste money on a faulty test. What problems is Userlytics solving and how is that ...

"Great platform and great service"

What do you like best about Userlytics? Userlytics still manage to maintain a personal service which feels quite rare nowadays with SaaS providers. Our account manager was extremely helpful and informative not only during our procurement phase but also once we were a client. We are regularly introduced to new features and invited to try them our plus our feedback is welcomed. As a user testing tool, Userlytics offers us what we need - flexibility around using a combination of our own ...

"Excellent product, great value and an invaluable tool in our development process"

What do you like best about Userlytics? Userlytics allows us easy access to a panel of users for testing - the demographic filters are great for targetting who we need, while the ability to bring our users when required is an excellent feature. The mix between moderated and unmoderated tests is also extremely useful. The support is excellent, and the team is adept at helping us to get everything we possibly can out of the platform. The video recording and PIP display have proven invaluable ...

"Great service with even better customer support"

What do you like best about Userlytics? Userlytics is our go-to service for user testing, with good reason! As a small business, everyone on the team wears many hats, and we don't have a designated position for user testing. With their service, I've quickly set up user tests to get the feedback we need on our website design without issue. On top of that, the customer support is phenomenal. I've never had to wait long to hear back from our rep, Alex, and he's been able to solve every issue ...