Userlytics Reviews in September 2026: User Ratings, Pros & Cons

"I am using it for last 2 years and never faced any problem"

What do you like best about Userlytics? The Userlytics support help is outstanding. What do you dislike about Userlytics? There is nothing about the Userlytice which I dislike. What problems is Userlytics solving and how is that benefiting you? We are doing usability tests for our web and mobile apps as well as for our prototypes.

"Excellent User Testing Platform"

What do you like best about Userlytics? The overall experience with Userlytics has been great. The platform is easy to use, has fast candidate responses, and excellent customer service. I'd recommend this platform to anyone interested in user testing. What do you dislike about Userlytics? I wish that panel credits were shared with all users within the company. You can move them over to different accounts within the company, but it would be nice to just have a total of credits per company ...

"Excellent User Testing Platform"

What do you like best about Userlytics? The overall experience with Userlytics has been great. The platform is easy to use, has fast candidate responses, and excellent customer service. I'd recommend this platform to anyone interested in user testing. What do you dislike about Userlytics? I wish that panel credits were shared with all users within the company. You can move them over to different accounts within the company, but it would be nice to just have a total of credits per company ...

"A complete platform to conduct User Testing"

What do you like best about Userlytics? Userlytics is one of the only companies that supports Testflight and Android testing. They have an easy to use user interface with powerful functionality. What do you dislike about Userlytics? It takes some time to get testers when you screen for specific types of users (to be expected). What problems is Userlytics solving and how is that benefiting you? We are trying to identify UX issues with our product

"A complete platform to conduct User Testing"

What do you like best about Userlytics? Userlytics is one of the only companies that supports Testflight and Android testing. They have an easy to use user interface with powerful functionality. What do you dislike about Userlytics? It takes some time to get testers when you screen for specific types of users (to be expected). What problems is Userlytics solving and how is that benefiting you? We are trying to identify UX issues with our product

"Quality testers and good in-platform results analysis features"

What do you like best about Userlytics? The customer service and project management was exceptional, even for our smaller test order. When test results began populating, it was clear that Userlytics had retained quality testers who didn't skimp on their responses and provided detailed commentary on our test design. The platform itself is easy to use, and we were deligted that we could link to a Figma prototype for testing. The question types could use some expansion compared to the options ...

"Userlytics for UX Research"

What do you like best about Userlytics? The CSM team and recruiting team have been extraordinary! Always super responsive and eager to help! What do you dislike about Userlytics? Userlytics is not as robust as other tools I have used. I see room for a lot of improvement, but it gets the job done! What problems is Userlytics solving and how is that benefiting you? Speaking with prospective users when I cannot talk with current users of our platform. Additionally, fast unmoderated study results.

"It is recommended for designers and researchers to conduct remote usability testing."

What do you like best about Userlytics? This is an easy-to-use usability testing platform. It is easy to design questionnaires or to embed prototypes, websites and other functions. And the function of Userlytics is just like other regular survey platforms, there are no parts to relearn. In addition, you can get not only quantitative data but also qualitative feedback and even screen recordings. These features make remote online usability testing easy than other ways. What do you dislike ...

"Smooth experience, great participant recruitment"

What do you like best about Userlytics? Userlytics worked with me to understand my target users and found great participants that gave quality feedback. The entire process ran smoothly, communication was clear and timely, and our team received valuable insights from the study. What do you dislike about Userlytics? We didn't use Userlytics internal annotation and analysis tools because we use Dovetail, and comparatively, the features offered by Userlytics were not robust. I would focus more ...

"Smooth experience, great participant recruitment"

What do you like best about Userlytics? Userlytics worked with me to understand my target users and found great participants that gave quality feedback. The entire process ran smoothly, communication was clear and timely, and our team received valuable insights from the study. What do you dislike about Userlytics? We didn't use Userlytics internal annotation and analysis tools because we use Dovetail, and comparatively, the features offered by Userlytics were not robust. I would focus more ...