Userlytics Reviews in May 2025: User Ratings, Pros & Cons

"Good platform, but some issues that need to be addressed"

What do you like best about Userlytics? The unmoderated sessions with Userlytics Panel users What do you dislike about Userlytics? The video analysis is clunky. The browser plugin should work on all browsers as you want a variety of users to test your product. What problems is Userlytics solving and how is that benefiting you? Getting user feedback in a timely mannet.

"Good platform, but some issues that need to be addressed"

What do you like best about Userlytics? The unmoderated sessions with Userlytics Panel users What do you dislike about Userlytics? The video analysis is clunky. The browser plugin should work on all browsers as you want a variety of users to test your product. What problems is Userlytics solving and how is that benefiting you? Getting user feedback in a timely mannet.

"Valuable, cost effective tool on the market for unmoderated studies, but poor quality participants"

What do you like best about Userlytics? - How quickly we can get feedback on our website from unmoderated testts - How responsive & helpful Alex, our account manager, is What do you dislike about Userlytics? - Low quality participants make the feedback surface-level and frustrating to analyze Recommendations to others considering Userlytics: Always do a pilot session (1 - 2 participants) before launching the full study so you can tweak the script What problems is Userlytics solving and how ...

"Good experience"

What do you like best about Userlytics? I really like the support we receive from Userlytics, for technical issues or for doubts about the options we have using each of the research possibilities, how to organize our research teams, etc. I think this support is unbeatable and we feel they are always by our side. The platform is really useful for us and we are able to create very different campaigns for all of our different teams and products...From card sorting to 1 to 1 interviews or user ...

"Excellent user research platform"

What do you like best about Userlytics? If I have any questions, they are super quick to provide help and support. Users are excellent and turnaround time on results have been very quick. Competitive price point and simple pricing with the credit system. What do you dislike about Userlytics? The UI of the platform is not always intuitive and some features are not supported. What problems is Userlytics solving and how is that benefiting you? By conducting usability testing, we are ...

"Easy to use + Well featured for Mobile App user testing"

What do you like best about Userlytics? As someone who has used exactly 1 other platform for user testing, I found Userlytics to be very easy to use with an expansive feature set. What do you dislike about Userlytics? Purchasing tests and obtaining tests from specific user segments is a manual/email based process. What problems is Userlytics solving and how is that benefiting you? Userlytics has helped us to validate user workflows and new features.

"A platform that gives us valuable insights into user behaviour"

What do you like best about Userlytics? User testing videos are returned to us quickly, usually same day. Our account manager is really quick to respond to our queries. What do you dislike about Userlytics? More expensive than other platforms but the service is good. Ability to segment users even further would be good. What problems is Userlytics solving and how is that benefiting you? Userlytics helps us to highlight bottlenecks, friction points and patterns in user behaviour that need ...

"Nate and the rest of the team were very responsive to all my inquiries."

What do you like best about Userlytics? The account manager and ease of working with the userlytics staff What do you dislike about Userlytics? the charges on credits that's a tools limitation (e.g. mobile testing); needs improvement on the overall usability of the tool What problems is Userlytics solving and how is that benefiting you? Getting timely design feedback.

"Comprehensive and Easy to Use"

What do you like best about Userlytics? Building tests in Userlytics is simple and straightforward. The builder walks you through each step, so you don't have to worry about forgetting anything. The templated questions make it very easy to build your usability test. The results dashboard is also very comprehensive, with the ability to create highlight reels, tag, bookmark, download, share, rate, transcribe, etc. Everything we're looking for. What do you dislike about Userlytics? We have a ...

"Quick and Easy Survey's"

What do you like best about Userlytics? I like that I get a lot of surveys to answer throughout the week and month. I am use to these types of sites lacking with the amount of surveys you can take and they never disappoint. On the flip side we able to send out surveys to our clients to find out what we need to do to improve. What do you dislike about Userlytics? I dislike that a lot of their big-money surveys require to take them at really awkward times. They are always offering slots that ...