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9.6

Spot Score

Userlytics - UX Software

Userlytics Reviews in May 2025: User Ratings, Pros & Cons

Transforming user experience, one study at a time.

3.3

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Userlytics Reviews & Ratings

3.3

Good

Based on 246 ratings & 339 reviews

Rating Distribution

Excellent

(220)

Very Good

(70)

Good

(5)

Poor

(11)

Terible

(33)

Expert's Review

Userlytics offers a comprehensive platform for conducting user testing, providing a powerful and easy-to-use interface that supports Testflight and Android testing. Users appreciate the ability to identify UX issues effectively and the quick availability of results. The platform's organization by teams and projects streamlines complex processes, enhancing user ...Read more

Userlytics pros and cons

  • Userlytics is one of the only companies that supports Testflight and Android testing, with an easy-to-use interface and powerful functionality.

  • Quick and responsive assistance from the support team for setting up tests and analyzing results.

  • Enables gathering customer feedback 10x faster and cheaper than traditional methods, building trust with development teams.

  • User-friendly and intuitive platform for conducting user testing with collaboration tools and the ability to bring your own testers.

  • Users may face challenges with the pricing model, finding it confusing and needing reminders for credit usage and test costs.

  • Some users have reported occasional issues with the quality of respondents, requiring support to replace respondents.

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Showing 121-130 out of 339

C

customer

12/11/22

5 out of 5

I really enjoyed doing this study

I really enjoyed doing this study. It was easy to understand and fun to complete. Also, I was paid for my time promptly and accurate as described. I look forward to being a part of more Userlytics projects and testing studies. Thank you.

MS

Michelle Sulkowski

12/10/22

5 out of 5

I enjoyed trying a new app

I enjoyed trying a new app. I learned a lot from the process.

DF

Dee Fisher-Golden

12/09/22

5 out of 5

Great company

Great company! Testing is easy and fun. Customer service is always responsive and helpful.

A

Anna

12/08/22

5 out of 5

Lots of testing options

Lots of testing options, interesting subject matter, appreciation messages with payment, flexible and understanding of issues

AG

Andrew Godin

12/08/22

5 out of 5

Enjoyable Experience

I enjoy doing user testing for this company. I like feeling like I'm making a difference in the development of products for people like me.

KY

Kaz Y

12/08/22

4 out of 5

Provided good job.but not much

Date of experience: December 09, 2022

R

Rennie

12/07/22

4 out of 5

A good, solid survey-taking platform.

Userlytics surveys/tests generally go smoothly and this latest one I did for them was no exception. It’s just a pity I only qualify for a very few when taking their screeners. I work with a couple of similar platforms and tend to get selected for opportunities more often with them.

AU

Anonymous User

11/18/22

4.5 out of 5

"Good software for testing. Continuous improvements"

What do you like best about Userlytics? The support you get if you have any problems with the platform. I like as well that they make continuous changes to improve the product. What do you dislike about Userlytics? I think the whole structure and process with the credits, always brings confussion of how much is the testing and the differences between bringing your own participants or using the panel. One thing that I don't like... more participants are becoming experts on the subject so ...

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HB

Hubert B

11/14/22

5 out of 5

"A fully professional, friendly and extremely helpful team of specialists."

What do you like best about Userlytics? The level of engagement and expertise delivered by Userlytics team we received, helped us to successfully run a series of moderated tests in a very tight and time-sensitive schedule. What do you dislike about Userlytics? So far, I haven't identified anything that was not satisfying during our cooperation with Userlytics. I really wish that all expert service providers worked as Userlytics is. What problems is Userlytics solving and how is that ...

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AU

Anonymous User

11/11/22

3.5 out of 5

"Brilliant to recruit and run tests within the same platform, needs some design love"

What do you like best about Userlytics? Recruitment was a breeze, perhaps the fastest I've experienced. The combination of in-tool recruitment and account manager support where needed gave us all we needed. Out-the-box Userlytics had everything we needed. What do you dislike about Userlytics? The experience is very clunky. It took half a day of Q&A with an account manager to understand how to use some of the basics.I expect more from a new b2b SaaS solution, especially one that works in the ...

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