Userlane Reviews in June 2025: User Ratings, Pros & Cons

Very powerful product

What do you like best? Userlane is a digital adoption platform that allowed us to install custom-made interactive walkthroughs on a whole platform with mutiple different software applications. I wasn't aware that such a solution existed until a few months ago when we looked for an onboarding tool and we decided to test Userlane on our SAP Fiori platform. I'm in charge of creating guides for employees in different departments based on requirements. I'm not an end user but what's called a ...

Friendly and professional company, great product

What do you like best? - Simple interface easy to use and customize - Pursues gamification approach - Quality and stability - Virtual assistant - Opportunity to create different support guides for different user groups - Support during implementation, launch, strategy planning What do you dislike? - Not being able to export content for translations - No direct integration with our CRM solution Recommendations to others considering the product: Really easy to ...

Awesome customer service and super userfriendly software

What do you like best? Now we can familiarize our new customers with our software ecosystem very quickly What do you dislike? Nothing yet. So fare we looking forward to a solid working relationship What problems are you solving with the product? What benefits have you realized? Before Userlane, we needed to spend much time with onboarding our trial users and new clients manually in multiple support calls. Userlane allowed us to increase the trial-to-paid conversion by 10% and to ...

A very good user onboarding software

What do you like best? For us, Userlane helped us to make user onboarding and education after updates very easy. Creating the experiences is very easy and intuitive. From user side we also get a lot of good feedback, the software really helps them understand things fast, and they can learn with real cases (no dry onboarding) - you can show users live with real data inputs what to do. This is especially helpful if you forgot something or did it only a few times in the past, with one click ...

User onboarding at its best

What do you like best? * Easy to implement, started within a day on our live stage * Customizable * Excellent customer support * Regular updates with new features What do you dislike? * analytics reports could be downloadable * still waiting for promotion feature What problems are you solving with the product? What benefits have you realized? * User onboarding * Proactive communication * Tutorials

The best SaaS Onboarding software on the market

What do you like best? Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our ...

The best SaaS Onboarding software on the market

What do you like best? Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our ...

Makes my job and my customer's lives easier

What do you like best? Userlane is a very useful guide for automating on boarding. It saves time with the basics of a software platform so a Customer Success can focus on the customer's true mission. Their support is also top notch and very accessible, patient and realistic. . What do you dislike? Sometimes it can be difficult to select certain elements on a platform when creating a userlane. What problems are you solving with the product? What benefits have you realized? We use ...

Fantastic tool for both internal and external use

What do you like best? It's hard to say what the best feature is because there are so many that I enjoy. - It is very easy to use, not only setting up the lanes, but also editing the text for each step without having to go back into the lane itself. - It is extremely customisable so I can match the theme of the lanes to that of my company. - It is easy to collaborate with others on the lanes and share to others that need to look over them with the link provided for each lane. - The ...

Userlane is a great tool to guide users trough ones own website, for onboarding, etc.

What do you like best? It is really simple to use and one can implement userlanes without programming knowledge. The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding. What do you dislike? Staying in the comparision to the IPhone and IOS. Userlane is easy to use but not everything is customisable - which it does not necessarily need. However the team is really helpful and listens to suggestions. What business problems are you solving with ...