Userlane Reviews in June 2025: User Ratings, Pros & Cons

"Userlane helped streamline our SaaS support module."

What do you like best about Userlane? What I find most helpful about Userlane is its simplicity. In that I mean, it's just easy to start using it out of the box and they continue to add great features all the time. What do you dislike about Userlane? I can't say that there's anything that I dislike with Userlane. I believe the issue we run into the most, however, is losing focus on a specific element on the page but even that is our user error than Userlane, itself. When we change where ...

"Userlane helped streamline our SaaS support module."

What do you like best about Userlane? What I find most helpful about Userlane is its simplicity. In that I mean, it's just easy to start using it out of the box and they continue to add great features all the time. What do you dislike about Userlane? I can't say that there's anything that I dislike with Userlane. I believe the issue we run into the most, however, is losing focus on a specific element on the page but even that is our user error than Userlane, itself. When we change where ...

"Userlane are one of the most user focused companies we have worked with"

What do you like best about Userlane? Every interaction we have had with Userlane has been helpful, supportive and enjoyable. They took time to really understand the problems we needed to solve. We reviewed 4 other DAP's during the procurement process, and Userlane shone through as the company that we would most like to engage in a relationship with. They are a pleasure to work with and really care about the success of our product. What do you dislike about Userlane? Honestly, there's ...

"Userlane are one of the most user focused companies we have worked with"

What do you like best about Userlane? Every interaction we have had with Userlane has been helpful, supportive and enjoyable. They took time to really understand the problems we needed to solve. We reviewed 4 other DAP's during the procurement process, and Userlane shone through as the company that we would most like to engage in a relationship with. They are a pleasure to work with and really care about the success of our product. What do you dislike about Userlane? Honestly, there's ...

"Digital Adoption simplified"

What do you like best about Userlane? Easy to use GDPR and security compliant DAP solution . Recording feature for easy step-by-step guidance creation. Amazing team helping to implement the DAP solution fast leaving happy clients. What do you dislike about Userlane? Some functions could to be extended - e.g. being able to move the assistant icon on the screen. What problems is Userlane solving and how is that benefiting you? Uselrane is helping employees and clients to use browser-based ...

"Team"

What do you like best about Userlane? I like the feature in its own right, basically What do you dislike about Userlane? I miss the auditive element, a voice to the avatar Recommendations to others considering Userlane: Spend a little time playing around with it What problems is Userlane solving and how is that benefiting you? It helps the user to stay within the system for support and guidance

"Great UX for admin and end-user"

What do you like best about Userlane? The ease of use of the tour creation and maintenance, fantastic customer support team What do you dislike about Userlane? The error reporting pages are not very easy to understand, and lack of tour branching at the moment What problems is Userlane solving and how is that benefiting you? Userlane is crucial in helping our learner audience get comfortable with the UI in a sandbox as part of their training experience.

"Digital Adoption simplified"

What do you like best about Userlane? Easy to use GDPR and security compliant DAP solution . Recording feature for easy step-by-step guidance creation. Amazing team helping to implement the DAP solution fast leaving happy clients. What do you dislike about Userlane? Some functions could to be extended - e.g. being able to move the assistant icon on the screen. What problems is Userlane solving and how is that benefiting you? Uselrane is helping employees and clients to use browser-based ...

"Team"

What do you like best about Userlane? I like the feature in its own right, basically What do you dislike about Userlane? I miss the auditive element, a voice to the avatar Recommendations to others considering Userlane: Spend a little time playing around with it What problems is Userlane solving and how is that benefiting you? It helps the user to stay within the system for support and guidance

"Great UX for admin and end-user"

What do you like best about Userlane? The ease of use of the tour creation and maintenance, fantastic customer support team What do you dislike about Userlane? The error reporting pages are not very easy to understand, and lack of tour branching at the moment What problems is Userlane solving and how is that benefiting you? Userlane is crucial in helping our learner audience get comfortable with the UI in a sandbox as part of their training experience.