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UserIQ - Customer Success Software

UserIQ Reviews in June 2025: User Ratings, Pros & Cons

Empower, engage, and exceed customer expectations.

4.3

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UserIQ Reviews & Ratings

4.3

Very Good

Based on 127 ratings & 116 reviews

Rating Distribution

Excellent

(76)

Very Good

(35)

Good

(3)

Poor

(1)

Terible

(1)

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Showing 81-90 out of 116

AU

Anonymous User

03/27/18

4 out of 5

"Business driving insight at fingertips. Easy to use. Excellent Support. "

What do you like best about UserIQ? Infinite possibilities to communicate and engage with users of our software, which in turn help us improve our software, ensuring it delivers true value to our clients. Excellent support. Bret Venuso is very responsive and super accommodating, even at short notice.

AU

Anonymous User

03/27/18

4 out of 5

"Business driving insight at fingertips. Easy to use. Excellent Support. "

What do you like best about UserIQ? Infinite possibilities to communicate and engage with users of our software, which in turn help us improve our software, ensuring it delivers true value to our clients. Excellent support. Bret Venuso is very responsive and super accommodating, even at short notice.

AU

Anonymous User

03/27/18

2 out of 5

"Great Support - Poor UX and IA"

What do you like best about UserIQ? Note: My experience professionally as a Product and User Experience Designer is reflected in this review. I think the Rentlytics customer support rep is very helpful and quick to respond to questions and requests. Bret is knowledgeable but also humble if he does not know the answer to our questions.

BR

Bridgette R

03/23/18

5 out of 5

"Great experience with UserIQ"

What do you like best about UserIQ? UserIQ's customer support has been amazing. Our team is small, but the time and effort everyone puts in with our company is great.

AR

Amber R

03/22/18

5 out of 5

"A Product That Will Help You & Your Customers Succeed!"

What do you like best about UserIQ? I love that UserIQ has listened to their customers over the past couple of years, and built the product to address my pain points as I oversee Customer Success.

NP

Nelson P

02/28/18

5 out of 5

"UserIQ helps us do it better."

What do you like best about UserIQ? Our company operates in quite a cluttered space. It is imperative that we engage our customers quickly and identify when we are at risk for customer churn. We sought out a partner company that would help us do that; we happily found UserIQ.

NP

Nelson P

02/28/18

5 out of 5

"UserIQ helps us do it better."

What do you like best about UserIQ? Our company operates in quite a cluttered space. It is imperative that we engage our customers quickly and identify when we are at risk for customer churn. We sought out a partner company that would help us do that; we happily found UserIQ.

TT

Tim T

02/27/18

5 out of 5

"UserIQ is an enormously effective tool to assist, understand and communicate with your customers"

What do you like best about UserIQ? I love the simplicity of the platform - it is complex, yet easy to use. It is easy to customize variables so that I can collect meaningful information from my customers. I really benefit from the metrics that come built in as it gives me true insight into what my customer are actually doing in my portal. I regularly get requests for functionality and information that UserIQ can provide without any coding...I have been surprised at just how much it can do. ...

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TT

Tim T

02/27/18

5 out of 5

"UserIQ is an enormously effective tool to assist, understand and communicate with your customers"

What do you like best about UserIQ? I love the simplicity of the platform - it is complex, yet easy to use. It is easy to customize variables so that I can collect meaningful information from my customers. I really benefit from the metrics that come built in as it gives me true insight into what my customer are actually doing in my portal. I regularly get requests for functionality and information that UserIQ can provide without any coding...I have been surprised at just how much it can do. ...

Read more

ET

Emily T

02/27/18

4 out of 5

"Great Service!"

What do you like best about UserIQ? Brett! So patient with me during implementation and so helpful in getting things going. What do you dislike about UserIQ?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].