UserIQ Reviews in June 2025: User Ratings, Pros & Cons

"Rocket fuel for helping new customers thrive on your platform"

What do you like best about UserIQ? It's exceptionally easy to create welcoming experiences like guided tours to get new customers familiar with your platform. Like other web application service providers we're always struggling with the balance of making a platform that's easy to start with but powerful enough to solve tough problems for our clients. UserIQ helps with both onboarding and ongoing learning to get them to the next level.

"Sales, Professional Services and Implementation"

What do you like best about UserIQ? The UserIQ solution is extremely flexible with the product providing key intelligence and insights regarding customer usage and adoption. UserIQ's sales and support teams are very responsive and made the choice easy to utilize their solution. Their hands-on approach to ensure we have successful training, campaigns and launches far exceeded our expectations. They have gone above and beyond meeting tight deadlines and are continuously in communication ...

"Life changer!"

What do you like best about UserIQ? The platform is easy to use once integrated. Anyone can setup guided tours so it's easy to keep it up to date. It saves lots of CS calls and the user gets a much better experience. Features adoption has never been that easier!

"Great for Tracking User Behavior "

What do you like best about UserIQ? The ability to name features and pages, as well as wildcard, provides powerful tracking framework for getting customer insights by attributing visits and product utilization to users and accounts

"Insights and Engagement Out of the Box"

What do you like best about UserIQ? Insight into how users engage with our tool at granular levels, as well as the ability to then engage with those users to influence their behaviour has made a huge difference for us. The ability to conduct NPS and other surveys has made obtaining feedback easier than ever. An automated, flexible customer health score and dashboard has saved us hours of manual work each month.

"Useful tool that acts a nice supplement to SaaS products"

What do you like best about UserIQ? Tooltips have been very useful to my team as we launched a new SaaS product and needed to provide quick walkthroughs within the platform to new users.

"VP Learning"

What do you like best about UserIQ? UserIQ gives us the ability to get messages in front of our base quickly. What do you dislike about UserIQ?

"Great Support and Service"

What do you like best about UserIQ? Easy to use platform, easy integration. Lot's of customization. Great mix of features at the price point. Simple to leverage across multiple teams within an organization.

"Powerful user behavior insights thanks to UIQ"

What do you like best about UserIQ? UIQ allows to track feature usage so that we can analyse which feature are the most used and which are not to improve customer adoption or adapt our solution. It's very useful to advertise on a new product / module / feature thanks to customized in-app messages.

"Great communication platform for enterprise applications. "

What do you like best about UserIQ? Being able to target feature announcements and surveys to the specified audience is a huge win for our organization. What do you dislike about UserIQ?