UserIQ Reviews in June 2025: User Ratings, Pros & Cons

"Phenomenal all around tool"

What do you like best about UserIQ? UserIQ provides actionable insights and data on customer behavior, but also provides the ability to create content and curriculum around that data. The combination of data and content helps us streamline our customer journey and offer a better customer experience. Couldn't do our job without UserIQ

"So far my experience has been good while navigating UserIQ"

What do you like best about UserIQ? I like the dashboard and the layout on the home screen. What do you dislike about UserIQ?

"Great Tool"

What do you like best about UserIQ? In App Surveys based on various segments, user tours, announcements. What do you dislike about UserIQ?

"Gives Great Product Insight!!!!"

What do you like best about UserIQ? Currently we our looking for ways to enhance our user experience. UserIQ has given us some great data to build on. What do you dislike about UserIQ?

"Great insight into your customer engagement!"

What do you like best about UserIQ? The ease of use in regards to tracking the product use. The product also helps me keep track oof customers using our tool. It allows me to track my customers to see who's using our product the most and where I need to be more engaging with other customers.

"New User, Excited to utilize"

What do you like best about UserIQ? I appreciate that I can now keep track of my users usage of our product. We can see exact patterns for the tool. This will best help us build out customer layouts and journeys.

"Fantastic Site!"

What do you like best about UserIQ? I love that I can sector my book of business and identify customers that haven't logged in recently so I can proactively reach out to check on them

"Provides excellent customer insights and increases CS productivity."

What do you like best about UserIQ? I’ve only been using User IQ for a short time and it’s helped me enormously. I can easily survey my account portfolio and quickly identify customers who need engagement. The data provided gives me insight into our customer usage patterns and overall health scores. I can then address each customer’s challenges immediately. Over the long run, there’s no doubt this will create customer satisfaction, stronger relationships and ultimately boost loyalty. Plus, ...

"Customer Solutions Manager"

What do you like best about UserIQ? They allow you to target customer actions and guide them to success. The platform gives you incredible insight to how your users are using the platform on top of tracking customer health.

"UserIQ extends our web app abilities"

What do you like best about UserIQ? UserIQ offers easy tools for posting messages, laying out orientation tours and posting support information, but where they really excel is in providing an easy way for us to monitor activity on our app.