UserEcho Reviews in June 2026: User Ratings, Pros & Cons

"Good experience but userecho really needs improvements."

What do you like best about UserEcho? - Quite an easy user interface to use - SSO login available - Custom tags available What do you dislike about UserEcho? - UserEcho support (sometimes rude answers from the support team) - Take some time in some cases to find a setting or an answer for what we need on https://support.userecho.com/ - The fact that the support said no to a feature or what we need without giving much explanation or another option. - Login bugs sometimes with ...

"Very useful in most cases"

What do you like best about UserEcho? the focused agent interface and the integration with Jira What do you dislike about UserEcho? the lack of structure in organizing messages/discussions in levels (responses to be an deeper levels) Recommendations to others considering UserEcho: very useful and easy to start using, might need a bit of investment for advanced features (stats/graphs/integrations, etc.) What problems is UserEcho solving and how is that benefiting you? triaging tickets ...

"Great platform. Amazing value for the price."

What do you like best about UserEcho? UserEcho is on par with overpriced and overhyped competitors such as UserVoice. Not only that, they are super responsive to all feedback and many times they will implement a request or suggestion the very same day! I've never seen any company be so responsive to their customers. What do you dislike about UserEcho? Not very much to dislike. I think their out of the box UI needs to look more modern, but you can adjust it with custom CSS. What problems is ...

"Complete suite"

What do you like best about UserEcho? It just works. We have been using this service for years and we are very happy with it. All support emails go there, we use the forums and knowledge base articles too. Our customer support team can managed their work without any IT help. What do you dislike about UserEcho? I feel processing the incoming influx of tickets is sometimes a bit messy. It would be nice to have a kanban view or something like that. What problems is UserEcho solving and how is ...

"UserEcho for work"

What do you like best about UserEcho? I use Userecho to talk to colleagues at work. It is simplified and can be run with multiple windows open on my screen. What do you dislike about UserEcho? Support time can be slow for the product What problems is UserEcho solving and how is that benefiting you? I use the product to consult with other employees in real time in multiple offices

"Listening to customers"

What do you like best about UserEcho? We had 1 or 2 key improvements we realized we needed after a few months of usage and the team listened to our feedback and implemented those features! We also like the Webhook integration, it helps us automate some tasks. What do you dislike about UserEcho? It's a bit hard to write/format code examples in questions or answers. Especially if you compare it to forums tailored for this like StackOverflow / GitHub What problems is UserEcho solving and how ...

"Affordable yet reliable and powerful"

What do you like best about UserEcho? While not as slick as various big-name and costly alternatives, User Echo provides solid service and some unique features that our budget focused startup needs. Plenty of room for improvement - but that's the case and expectation of all PaaS software. What do you dislike about UserEcho? Bugs in the editor. Inability to re-order comments. Basically a lack of simplicity to perform maintenance. What problems is UserEcho solving and how is that benefiting ...

"UserEcho is really a powerful tool to serve customers in very short times"

What do you like best about UserEcho? UserEcho is a platform with a modern and fully customizable design. A feature that is very interesting is that of automatic messages that significantly reduce the number of incidents created by users. I also like its integration with Facebook to manage all the queries that arrive from the social network. What do you dislike about UserEcho? Analyzes for reports are the main disadvantages of software, because the reports are very generic and I cannot ...

"UserEcho is a modern support system with the capacity to deal with large organizations"

What do you like best about UserEcho? UserEcho is a modern platform. I like it because it has two interfaces, one for agents and one for clients. The speed of scrolling on the website is one of the main features that I like, as it guarantees that users do not waste time opening tickets. In addition, automation through its knowledge base allows us to save responses to tickets with common problems. What do you dislike about UserEcho? So far, UserEcho has been a platform that has given great ...

"Some simple steps, some complex"

What do you like best about UserEcho? Used to replace our ticket, knowledge base, feedback and live chat services. With the exception of canned responses (inserting a template) its pretty solid set up What do you dislike about UserEcho? Pricing is pretty competative Canned responses are knowledge base articles Recommendations to others considering UserEcho: If you're looking for a one-stop shop then definatly worth a look - pricing can be abit much for start-ups or growing, but the supports ...