User.com Reviews in September 2026: User Ratings, Pros & Cons

Great all in one marketing automation solution

What do you like best? managing data, email automation and CRM feature What do you dislike? nothing for now, everything works just fine What problems are you solving with the product? What benefits have you realized? At Hunch we started with Intercom at the early startup stage but decided to switch to User.com as we were growing – we were looking for an all-in-one solution for marketing campaigns, automation, and advanced user tracking. We value User.com, especially as a ...

Powerful tool for a reasonable price

What do you like best? After switching from intercom I was afraid if User.com will be a great match. A few weeks later I'm sure, that it's great tool with almost unlimited options. What's best in User.com? - great drag & drop in automation - easy to use and customizable live chat option - experienced customer success team always willing to help and troubleshoot your problems What do you dislike? Support Center - could be full of screencast or GIF explaining how to ...

user engage survey

What do you like best? i like being able look up accounts using different search methods What do you dislike? i do not like the fact that it freezes up too much Recommendations to others considering the product: do not forget to close out boxes or it will freeze the system What problems are you solving with the product? What benefits have you realized? the system freezes up if you do not close out boxes

Great tool for engaging with users.

What do you like best? I like the looks of this app and the ease that you can start using it. What do you dislike? There are many, many options and this is of course a good thing, but at the same time you need a lot of time to fully understand all the possibilities. Recommendations to others considering the product: If you need a great tool for engaging with users you should definitely give UserEngage a try. It might look a little bit complicated at first, but it is worth ...

Tons of features and affordable but not simple to use

What do you like best? UserEngage provides a lot of features (chat, visitor tracking, forms, email campaigns, marketing automation, etc.) for the price. It is definitely a bang for your bucks. The visitor tracking tool is great! What do you dislike? The form builder and email template builder is not simple to use. In fact, to make it work best you must have some coding skills. Recommendations to others considering the product: if you have some coding skills the tools is ...

Intuitive and powerful marketing automation

What do you like best? Great combination of chat, email and marketing automation. Easy to set up (eg. with WordPress) Great tool to gather events from website. What do you dislike? Analytics module is not well developed yet. What problems are you solving with the product? What benefits have you realized? One-stop-shop communication point with client

Great software

What do you like best? UserEngage is intuitive and easy to learn. They also have a great WordPress integration. What do you dislike? Can't think of anything negative to say. Recommendations to others considering the product: Be sure and check out their WordPress integration! What problems are you solving with the product? What benefits have you realized? UserEngage is great if you're looking for a customer and visitor communication platform. I was able to get up and ...

Great tool for customer contact!

What do you like best? The layout of the chat functionality and the trigger messages. What do you dislike? The mailing tool is not very convenient. What problems are you solving with the product? What benefits have you realized? Chatting with website visitors.

Great software to track and interact with visitors and users.

What do you like best? Great support team, they are continuously improving their software and keep you well informed with their onboarding functions. Also I like the way you can create automated communication paths that help to engage with customers. In the new app they have added dashboards which can be organized based upon personal preferences. I have not worked with it yet but it looks awesome! What do you dislike? The CRM function is not user friendly. Additionally it ...

Used to be Great value and awesome feature list

What do you like best? Nothing works any more. For example now we cannot use the emailing function - a basic feature and why we pay for it... Used to be a good alternative... What do you dislike? Chat sometimes has delays and emailing does not use our email id. Support is not ideal during holidays... Recommendations to others considering the product: Try it out and read carefully through the documentation for implementing. What problems are you solving with the ...