Upside Business Travel Reviews in May 2025: User Ratings, Pros & Cons

DISCONTINUED

"Great platform for managing travel, improving every day!"

What do you like best? The navigators & travel arranger feature What do you dislike? Does not have all inventory available yet Recommendations to others considering the product: It is incredibly easy to implement (they provide you an email template to share with your employees), and there is no cost to get started, so it's risk free! On top of the 3% cash back for the company, there are opportunities for employees to earn gift card rewards if they choose cost effective options! What ...

"Upside has streamlined our company travel booking process"

What do you like best? Reporting on where and when employees have booked travel What do you dislike? Rental car bookings are not always charged correctly. What problems are you solving with the product? What benefits have you realized? Visibility into corporate travel

"Decently Happy with Upside"

What do you like best? Ease of lining up the various components of the trip - the flights, the hotels, and the rental cars. What do you dislike? There seems to be a reward incentive system involving credit towards gift cards. I have tried using promotion codes found online, and I have not seen any credit posted. What problems are you solving with the product? What benefits have you realized? My employer set up the company to use Upside. I think it helps them track the costs better than ...

"VP of Asset management"

What do you like best? customer service is very good - when I have had issues they were handled quickly and took no effort on my end (very helpful) What do you dislike? can't book multiple reservations at once What problems are you solving with the product? What benefits have you realized? Having everything consolidated in one place is helpful

"Great for Streamlining Business Travel"

What do you like best? I like that Upside is directly connected to my corporate credit card to make booking travel more efficient. I also like having a resource available to re-book flights and hotels as needed. The team is very responsive. What do you dislike? There is some limitation with the type of travel you can book i.e. Amtrak but I heard that was in the pipeline. I also wish I could read hotel reviews within the platform, right now you can only see the overall rating. What problems ...

"Frequent Flyer likes more flexibility"

What do you like best? In certain situations, it is nice to have a travel agent handle the discussion with airlines, hotels, etc to resolve issues with schedules, however, the flexibility of direct booking and frequent travel to Europe and Asia tends me to lean away from Upside What do you dislike? For complex, frequent travels that are sometimes booked as one-way trips, it's hard to have that flexibility through Upside. Also frequent travel to Asia and Europe. What problems are you solving ...

"From Day 1 Upside has been instrumental to our business!"

What do you like best? Quick bookings, very effective way to book. It's great to have your travel all in one place! AND the BEST thing is the service; Upside navigators are on top of your flights and will alert if there are any changes and will help you with any modifications! No more staying on hold dealing with airlines! What do you dislike? Nothing to dislike! It is free, plus you get $ back! It is wonderful! Recommendations to others considering the product: Please look into using them. ...

"Great App, Highly Recommend "

What do you like best? The complexities of traveling is wrapped up in one appliaction that makes Upside one of my effective apps I have ever used. What do you dislike? I dislike the minimum number of times I get to use this application, as it is so convenient. Recommendations to others considering the product: Its great, if you are traveling for work frequently this application should be on your phone. What problems are you solving with the product? What benefits have you realized? The ...

"Hassle-free travel"

What do you like best? I love the way the team at Upside steps in to handle last-minute changes that are often a part of my chaotic schedule. The fast, friendly response to my needs is always awesome. Using the app to keep all of my upcoming trips organized, helps keep me on track and is a handy tool to track when and where the rest of my team is. The little perks like travel rewards and Starbucks Promo codes on the day of travel are a nice finishing touch to their great service. What do ...

"Works overall, but still needs some work"

What do you like best? Website is generally easy to use, and the customer support is EXCELLENT! What do you dislike? Making changes to existing trips is HARD. The only way to make changes to an existing trip is through customer support. What problems are you solving with the product? What benefits have you realized? One-stop shopping, 24 hr support