Upside Business Travel Reviews in June 2026: User Ratings, Pros & Cons

DISCONTINUED

"Have used Upside for years"

What do you like best? Keeps all your information and reservations in one place. If you travel frequently, it can be tough to keep everything organized so having it all in one spot is helpful. Plus the rewards are better than most travel companies I feel. What do you dislike? If someone else books your travel for you, as we do in my current company, you cannot add that trip to your app, which can be frustrating. Recommendations to others considering the product: The rewards and benefits are ...

"Upside is super awesome!"

What do you like best? Upside is very user friendly and there are quick to assist you if you have any questions. I enjoy how easy is it to book a flight, hotel, car, etc. Also, they reach out to you afterwards to even further assist you, and tell you what you're seats are (which are always great seats) it's awesome! What do you dislike? The only thing I dislike is how I can't book multiple flights together with the same price. Once I book one ticket, the next flight will increase by $100+ ...

"Convenience of speaking with a real person when in need"

What do you like best? When a flight gets cancelled, or when you want to change your flight urgently, you do not want to ever reach an airline as the time to reach an operator would be phenomenally long. My experience with Upside has been excellent, and I have had to bother them several times with a last minute request to cancel / change, and they were able to help every single time. What do you dislike? Upside started with sign-on bonuses. To continue to motivate travellers, I believe ...

"Good user interface"

What do you like best? Ease of usability and flow of the website. What do you dislike? Certain hotel options in the interested area were not included. Recommendations to others considering the product: The Upside Business Travel service is helpful in finding cheaper options of business travel needs. The deals presented on the website are fair and well negotiated with airlines and hotels. The website is easy to use and the user interface is fun to use. We've used the service several times ...

"User friendly "

What do you like best? I love how you can easily search for trips. It is user friendly and the customer service is great. What do you dislike? There are no manager approvals set up right now. Recommendations to others considering the product: It is a great service and user friendly. Customer service is also great when you do hit a bump! What problems are you solving with the product? What benefits have you realized? Travel all in one place - easy to keep track and the reporting is easy to ...

"Colorado Trip "

What do you like best? The ease of booking the hotel and flight and having my rewards numbers and TSA added. What do you dislike? I dislike that if I am traveling with two other employees we cannot book under one trip. Also Upside does not allow us to pick seats on the plan which I think is ridiculous. Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? Faster booking. Good customer service due to responsiveness

"From Day 1 Upside has been instrumental to our business!"

What do you like best? Quick bookings, very effective way to book. It's great to have your travel all in one place! AND the BEST thing is the service; Upside navigators are on top of your flights and will alert if there are any changes and will help you with any modifications! No more staying on hold dealing with airlines! What do you dislike? Nothing to dislike! It is free, plus you get $ back! It is wonderful! Recommendations to others considering the product: Please look into using them. ...

"Great App, Highly Recommend "

What do you like best? The complexities of traveling is wrapped up in one appliaction that makes Upside one of my effective apps I have ever used. What do you dislike? I dislike the minimum number of times I get to use this application, as it is so convenient. Recommendations to others considering the product: Its great, if you are traveling for work frequently this application should be on your phone. What problems are you solving with the product? What benefits have you realized? The ...

"Hassle-free travel"

What do you like best? I love the way the team at Upside steps in to handle last-minute changes that are often a part of my chaotic schedule. The fast, friendly response to my needs is always awesome. Using the app to keep all of my upcoming trips organized, helps keep me on track and is a handy tool to track when and where the rest of my team is. The little perks like travel rewards and Starbucks Promo codes on the day of travel are a nice finishing touch to their great service. What do ...

"Works overall, but still needs some work"

What do you like best? Website is generally easy to use, and the customer support is EXCELLENT! What do you dislike? Making changes to existing trips is HARD. The only way to make changes to an existing trip is through customer support. What problems are you solving with the product? What benefits have you realized? One-stop shopping, 24 hr support