Upside Business Travel Reviews in June 2026: User Ratings, Pros & Cons

DISCONTINUED

"Upside has streamlined our company travel booking process"

What do you like best? Reporting on where and when employees have booked travel What do you dislike? Rental car bookings are not always charged correctly. What problems are you solving with the product? What benefits have you realized? Visibility into corporate travel

"Good product with good service"

What do you like best? I love the fact that there is a person I can email or text to change my reservations for me. It's like having a concierge service even though I work at a smaller company that doesn't link into an Amex-like product. What do you dislike? Not a ton to be honest. Some of the airlines aren't on there, which is difficult. What problems are you solving with the product? What benefits have you realized? I'm mostly getting the ability to cancel with a refund and some ...

"Decently Happy with Upside"

What do you like best? Ease of lining up the various components of the trip - the flights, the hotels, and the rental cars. What do you dislike? There seems to be a reward incentive system involving credit towards gift cards. I have tried using promotion codes found online, and I have not seen any credit posted. What problems are you solving with the product? What benefits have you realized? My employer set up the company to use Upside. I think it helps them track the costs better than ...

"Great for Streamlining Business Travel"

What do you like best? I like that Upside is directly connected to my corporate credit card to make booking travel more efficient. I also like having a resource available to re-book flights and hotels as needed. The team is very responsive. What do you dislike? There is some limitation with the type of travel you can book i.e. Amtrak but I heard that was in the pipeline. I also wish I could read hotel reviews within the platform, right now you can only see the overall rating. What problems ...

"VP of Asset management"

What do you like best? customer service is very good - when I have had issues they were handled quickly and took no effort on my end (very helpful) What do you dislike? can't book multiple reservations at once What problems are you solving with the product? What benefits have you realized? Having everything consolidated in one place is helpful

"Frequent Flyer likes more flexibility"

What do you like best? In certain situations, it is nice to have a travel agent handle the discussion with airlines, hotels, etc to resolve issues with schedules, however, the flexibility of direct booking and frequent travel to Europe and Asia tends me to lean away from Upside What do you dislike? For complex, frequent travels that are sometimes booked as one-way trips, it's hard to have that flexibility through Upside. Also frequent travel to Asia and Europe. What problems are you solving ...

"User Friendly and Helpful Support"

What do you like best? I arrange travel for lots of different people, both within our company and outside our company. It is super easy for me to invite anyone to create an account (which only takes a couple minutes) under our company. Then I can easily and quickly book all their travel needs. As an admin, I can view everyone's trip details and all the individuals have access to all their travel information via their account. When I have had questions, I get a response via chat ...

"Simple and easy service that is convenient for everyone!"

What do you like best? The app is right on my phone and it easily lets me compare different airlines and times in seconds! What do you dislike? The app occasionally takes a while to load but other than that no complaints! Recommendations to others considering the product: Definitely worth the switch. Upside makes finding affordable rates easy and booking simple! What problems are you solving with the product? What benefits have you realized? Tracking company and individual travel spending, ...

"Streamlined Company Travel Bookings"

What do you like best? Not having to compare flight prices across multiple different interfaces. What do you dislike? Nada! We have not faced any issues with this platform yet. What problems are you solving with the product? What benefits have you realized? Efficient travel bookings for our employees and clients. We are not able to compare flight prices all on one interface and assist team members in booking their flights for greater control and visibility.

"Work Travel"

What do you like best? This site is just plain easier to book flights on than if you do it directly thru the airlines or sites like Orbitz. What do you dislike? Features seem to come and go alot. Some days I can access my employees info without having to type it in, and some days I can't. Another example, when I first started using the site Uber was an option to add. This was awesome for the way our company does business. But, that option disappeared. Recommendations to others considering ...