Upside Business Travel Reviews in June 2026: User Ratings, Pros & Cons

DISCONTINUED

"Very helpful- make planning for business trips so much easier!"

What do you like best? The best part is undoubtedly the navigators- they are so helpful! Chances are that business travel will get disrupted- flights will need to be changed, plans will change, and they are always a chat away to help! What do you dislike? Sometimes the website has a tendency to freeze causing the need to start the search from scratch Recommendations to others considering the product: Definitely try it! What problems are you solving with the product? What benefits have you ...

"Chrif Customer Officer"

What do you like best? Easy to use, multiple airlines, visibilty into all travel booked. What do you dislike? No Delta. Either cannot (or I don't know how to) book a roundtrip with a different airline on each leg... What problems are you solving with the product? What benefits have you realized? Single site for all corporate users...

"Great concept , a few bugs"

What do you like best? The ease of use and the customer service accessibility What do you dislike? There are things that are not connected with a few airlines, such as SEA getaway fares and choosing seats on delta What problems are you solving with the product? What benefits have you realized? Speed of reservations and company expense gathering

"Business travel"

What do you like best? Prompt follow-ups and instance confirmations that can be added to my trip portfolio. What do you dislike? Ability to book rooms for others not signed up for Upside....good news is that the Upside personnel always accommodate and make changes to reservations. What problems are you solving with the product? What benefits have you realized? Prepaid means prepaid; not held.

"Cost-saver"

What do you like best? I love that Upside provides extra protections when scheduling business travel. And it definitely saves money. What do you dislike? It doesn't always save me time. I don't trust that Upside has all the best flights at the best prices, so I cross-check other systems and sometimes find that I'm right. It can be a time-suck to check the other systems. Recommendations to others considering the product: Mostly, this service will save you money and make it easy to book ...

"Best business travel site - hands down "

What do you like best? Most travel sites ive used are clunky at best...while airline sites get better and more user friendly the chasm of usability grows exceeding frustrating. But Upside is user friendly and amazing easy to use. What do you dislike? I honestly believe there will be things that I dislike, but I haven't found any yet. Recommendations to others considering the product: Use it What problems are you solving with the product? What benefits have you realized? Usability is the ...

"No real downside to Upside"

What do you like best? The Upside Navigators (agents) are responsive and friendly! The service has the current airfares. You're not getting a better deal elsewhere. I also like the possibility of earning a gift card. What do you dislike? Not that I dislike, but I find that it's easier for me to go to the airline's site to change my seats once I've booked with Upside. What problems are you solving with the product? What benefits have you realized? Good way to aggregate major travel expense ...

"Great site and app"

What do you like best? The flexibility of the app and phone service for when there are travel issues. What do you dislike? It doesn't read my mind. you had a min of 40 characters here so i had to type more. What problems are you solving with the product? What benefits have you realized? Quicker cheaper travel bookings.

"Excellent customer support, continued improvement of product"

What do you like best? The support from the navigators is by far my favorite part of using Upside. I have on several occasions made mistakes in booking travel which the live chat navigators were more than happy to solve for me, and in fact did so very quickly and efficiently. My Customer Success Manager, Maggie, is also particularly excellent - she solicits feedback on the product and makes sure action is taken to improve it. What do you dislike? I would like to see more options offered, as ...

"Great platform for managing travel, improving every day!"

What do you like best? The navigators & travel arranger feature What do you dislike? Does not have all inventory available yet Recommendations to others considering the product: It is incredibly easy to implement (they provide you an email template to share with your employees), and there is no cost to get started, so it's risk free! On top of the 3% cash back for the company, there are opportunities for employees to earn gift card rewards if they choose cost effective options! What ...