Upside Business Travel Reviews in May 2025: User Ratings, Pros & Cons

DISCONTINUED

"Helpful Platform"

What do you like best? Platform is simple and works well from booking the flight to actual travel itself What do you dislike? Not all flights are included/available to be booked causing me to have to go outside of the platform. What problems are you solving with the product? What benefits have you realized? Book travel for a team. Visibility into flights. Payment information available.

"Mechanical Turk Expedia"

What do you like best? The most redeeming quality is that Upside is slightly easier to use than some other business travel booking sites that I've used in the past. What do you dislike? Upside doesn't really add value in any meaningful way. When I book hotels on the platform, every hotel I have shown up at indicates that my reservation was booked using Expedia (pretty sure Upside is just using a Mechanical Turk to have someone in asia manually book the reservations made from there site ...

"Useful travel app"

What do you like best? You can book flights without the hassle of reimbursement since it will all be taken care of on the company card. What do you dislike? Not much to dislike. The user interface is pretty self-explanatory. What problems are you solving with the product? What benefits have you realized? Upside cuts down on the time for one person to book flights, hotel rooms, etc for a bunch of people. Instead, everyone has access to book their own flights and hotel rooms right from their ...

"Easy way to plan business travel"

What do you like best? Pricing and the easy navigation through the website, especially when support is needed What do you dislike? No downsides, I miss instant payback though, would love to see more cash back opportunities to keep us coming back. What problems are you solving with the product? What benefits have you realized? Made my way infrequent travel easier

"Corporate Travel Department on Demand"

What do you like best? The travel advisors are always on the line and willing to help. Even if they don't have the answer they go out of their way to find it. They are also great at catching things that might be missing in the travel plan. Love that! What do you dislike? The only downside is that there are some travel classes or hotels that are unavailable right on the site. What problems are you solving with the product? What benefits have you realized? It makes planning for many people ...

"It works well for me"

What do you like best? I like that I can still get credit for my travel through my rewards programs with individual travel partners. Also seems to be very competitive pricing and my company gets a rebate. What do you dislike? I cannot think of anything I dislike at the moment. What problems are you solving with the product? What benefits have you realized? As stated above, the app allows us to consolidate our travel spend and receive a rebate on our overall travel expenses...

"Awesome customer service"

What do you like best? I like the fact that every time I call Upside, someone is there to answer the phone call and quickly resolve any issues I have. What do you dislike? Having to go through Upside first to change flights make it difficult sometimes as they are the middle person. What problems are you solving with the product? What benefits have you realized? I like the combination of being able to setup multiple things through Upside in one central location

"Convenience and Efficiency!"

What do you like best? Upside Business makes travel a breeze! Our experience with Upside has been fantastic and has simplified our planning process. What do you dislike? Some of the limitations including not allowing multiple travelers on one booking, and the limitations on using points for hotels and car rental partners. Recommendations to others considering the product: The customer service is exceptional and they have gone the extra mile to solve flight cancellations, travel issues, and ...

"Best thing that's happened to corporate travel"

What do you like best? It's so easy to use. There is no hidden agenda. It get's the job done and allows you to get more of your job done. The perks are great and unexpected What do you dislike? Our account manager is currently working on trying to add the feature that allows someone from outside of your organization to fill out their own travel details, which at the moment is required by the admin who is booking the travel for them. What problems are you solving with the product? What ...

"My experience with Upside and has been great!"

What do you like best? Booking travel is quick and easy and if any change needs to be made, it's easy to talk to someone live to help me out. What do you dislike? If I have to make a change to a hotel room, sometimes, I can't do it myself and a rep from Upside has to call on my behalf. What problems are you solving with the product? What benefits have you realized? Upside has made booking travel easy and quick. It populates my traveler info and saves me time.