Upside Business Travel Reviews in June 2026: User Ratings, Pros & Cons

DISCONTINUED

"Upside makes it easy"

What do you like best? Their customer service is absolutely excellent. Very communicative from start to finish and easy to work with. Plus, the website makes it easy to look at multiple airlines and compare prices. Their itineraries are especially helpful, showing not only the reservation number, but the name and address of hotels, so I don't have to worry about supplementing it with additional information. What do you dislike? It's a new company, so they're still building in features. It ...

"So Easy!"

What do you like best? Very easy to use! It is easy to see your trip as a whole when booking several different dates. It is very easy to go back and forth to see what you have already selected, or go back and add something else to your trip! What do you dislike? There really isn't a whole lot to dislike. The only thing that wasn't great was that I couldn't use my company card to pay for my rental car. I had to pay for the car when I picked it up. That could total just be the rental company ...

"Pretty convenient. Nice perks"

What do you like best? You can chat with a live person at any time. It's really convenient for multi-tasking while getting your travel fixed up. What do you dislike? I'm not sure that I get points with hotels. That's a problem. Also, integration with zip car and other car sharing would be convenient. What problems are you solving with the product? What benefits have you realized? getting travel is a time suck, and changing travel even moreso. The chat function is super duper helpful to get ...

"Super easy to book travel for employees."

What do you like best? My favorite part about Upside is the ability to share itineraries so our employees can pick their own flights and I can easily review and book them. What do you dislike? A few times the reservation didn't show up in the hotels records. It has always been sorted out easily enough and now I just call the hotel to confirm the reservation. What problems are you solving with the product? What benefits have you realized? It has made managing employees travel super easy. Not ...

"Use Upside Business Travel!"

What do you like best? The client service and customer service team is the best in the business! What do you dislike? If you book a one-way, you do not get rewarded at the moment What problems are you solving with the product? What benefits have you realized? Streamlining our field team travel tracking!

"Business Development"

What do you like best? The application and ease of searching and booking flights and hotels within the app. What do you dislike? Not all flights are always available but I'm not sure that's something Upside has any control over. What problems are you solving with the product? What benefits have you realized? Using a company card to book flights and hotel accommodations. I've realized having a third-party available to help with arranging, checking and changing is very helpful.

"It has been easy to use"

What do you like best? A lot of options come up when booking your flight or hotel or rental car. What do you dislike? Sometimes price is a little higher then what you can get. Recommendations to others considering the product: Great tool with a lot of options for flights, hotels and rental cars. Seems easy to use. What problems are you solving with the product? What benefits have you realized? It is more easier spending less time to have to book

"Great service!"

What do you like best? I like that someone sends me a personalized email after booking and responds immediately when I reply. It's also cool that you can earn added perks just for doing what you do for travel! What do you dislike? I don't like that I am unable to book an off airport car rental directly on the site. For whatever reason, this can only be done using the mobile app. What problems are you solving with the product? What benefits have you realized? Upside allows me to do all of my ...

"My experience with Upside and has been great!"

What do you like best? Booking travel is quick and easy and if any change needs to be made, it's easy to talk to someone live to help me out. What do you dislike? If I have to make a change to a hotel room, sometimes, I can't do it myself and a rep from Upside has to call on my behalf. What problems are you solving with the product? What benefits have you realized? Upside has made booking travel easy and quick. It populates my traveler info and saves me time.

"All in one place"

What do you like best? I travel for a month at a time for work and it's so helpful to see all of my arrangements lined up in one place. It is also super helpful that I can resend my itinerary to myself and not hunt it down in my inbox. What do you dislike? So far, it doesn't seem like I've run into too many problems. I have noticed that the hotel doesn't always realize that the card associated with the upside account is the one they should use. What problems are you solving with the ...