Upside Business Travel Reviews in June 2026: User Ratings, Pros & Cons

DISCONTINUED

"Excellent customer service!"

What do you like best? Upside's Navigators are the most amazing customer service I've ever encountered. They are always so easy to work with. What do you dislike? The only thing I dislike is that I can't put a trip on hold for my coworkers to view before I book it for them. I handle the travel arrangements, and unless someone gives me the specific flight and hotel they are looking for, I prefer to have them view it before finalizing the purchase. What problems are you solving with the ...

"Great but could use some tweaks "

What do you like best? 1. The speed and ease of using the navigators online (I don't care for the phone- personally). 2. I like and maneuverability of the site. 3. The new layout of the invoices (thank you Stacey for making that happen). 4. Now having the actual Hotel reservation on the confirmation emails and not having to call all the hotels to get them 5. The screen layout is visually appealing and easy to understand 6. Our account Manager is always there when we need her when we have ...

"So Easy!"

What do you like best? Very easy to use! It is easy to see your trip as a whole when booking several different dates. It is very easy to go back and forth to see what you have already selected, or go back and add something else to your trip! What do you dislike? There really isn't a whole lot to dislike. The only thing that wasn't great was that I couldn't use my company card to pay for my rental car. I had to pay for the car when I picked it up. That could total just be the rental company ...

"Upside Business Travel"

What do you like best? I like the ability to purchase travel for my entire team the best. What do you dislike? So far I do not like that I can't reserve a car unless the rental location is attached to an airport. Also, I wish I could book travel for more than one employee at the same time-buying two tickets in one transaction, or 5 hotel rooms in one, rather than having to go back and start a whole new transaction. Recommendations to others considering the product: Great way to organize ...

"streamlined way of booking trips"

What do you like best? I liked how easy it was for payments and finding the right flights. Provides a receipt in case of business reimbursements and has everything handled. Easy to read as well and know where and when to go and where and when you will be landing. What do you dislike? I disliked that it was a bit confusing in terms of hotel booking, we had gotten a 1-bed room at first and had to come down to the front desk and request a different room instead as it was a business trip, which ...

"Helpful Platform"

What do you like best? Platform is simple and works well from booking the flight to actual travel itself What do you dislike? Not all flights are included/available to be booked causing me to have to go outside of the platform. What problems are you solving with the product? What benefits have you realized? Book travel for a team. Visibility into flights. Payment information available.

"Upside makes it easy"

What do you like best? Their customer service is absolutely excellent. Very communicative from start to finish and easy to work with. Plus, the website makes it easy to look at multiple airlines and compare prices. Their itineraries are especially helpful, showing not only the reservation number, but the name and address of hotels, so I don't have to worry about supplementing it with additional information. What do you dislike? It's a new company, so they're still building in features. It ...

"Customer of the platform"

What do you like best? I would describe in two aspects: First i love the display while booking both hotels and flights. It's very easy to find exactly what I'm looking for and the checkout experience is very easy. Second, I love the customer service of the "navigator". It feels like you get access to a premium call desk and the two times i had issues with flight delays or cancellations , the navigator had already work a solution for me. What do you dislike? Sometimes, I book business class ...

"Mechanical Turk Expedia"

What do you like best? The most redeeming quality is that Upside is slightly easier to use than some other business travel booking sites that I've used in the past. What do you dislike? Upside doesn't really add value in any meaningful way. When I book hotels on the platform, every hotel I have shown up at indicates that my reservation was booked using Expedia (pretty sure Upside is just using a Mechanical Turk to have someone in asia manually book the reservations made from there site ...

"Customer of the platform"

What do you like best? I would describe in two aspects: First i love the display while booking both hotels and flights. It's very easy to find exactly what I'm looking for and the checkout experience is very easy. Second, I love the customer service of the "navigator". It feels like you get access to a premium call desk and the two times i had issues with flight delays or cancellations , the navigator had already work a solution for me. What do you dislike? Sometimes, I book business class ...