Upside Business Travel Reviews in May 2025: User Ratings, Pros & Cons

DISCONTINUED

"Great usability and improving"

What do you like best? Very intuitive interface and great customer service. What do you dislike? Limited international functionality and all travel changes are typically required to be done via a live conversation. What problems are you solving with the product? What benefits have you realized? High-end travel support for a small growing company

"Best Way to Book Business Travel. Period. "

What do you like best? This could be the best customer service I've received from any company in any industry. Booking travel is super easy. The website is intuitive. 24/7 Navigator support provides support above and beyond what "support" typically gives from other companies. This is a great company that saw a problem in the business travel realm and is consistently trying to fill that space and make it better. What do you dislike? Upside is a relatively new company, so occasionally you'll ...

"Simple to use / Easy to work with"

What do you like best? Easy to see how our employees are utilizing their travel What do you dislike? Business reporting features are still in development but improving Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? Having everyone use a centralized booking source. BEing able to quickly cetegorize our expenses

"For certain trips to major areas, this is a breeze"

What do you like best? I like the ability to bundle hotels, flights, and rental cars What do you dislike? It can be difficult to know whether I've already paid for the hotel (or for incidentals, or what) on the app, or whether I need to pay in-store. This wouldn't be an issue if I were paying with my personal card, but using the company card, this makes it difficult to account my expenses correctly. Recommendations to others considering the product: The more you bundle, the more you save. ...

"Solid platform with great customer service!"

What do you like best? Easy to book travel and integrates all preferences and rewards programs. When things change or don't go right, there is a helpful travel concierge to step in. What do you dislike? Set up doesn't work on Safari browsers. Spent much time trying to set up on Mac with Safari. Only learned that Chrome is best after a call to support What problems are you solving with the product? What benefits have you realized? Controls spend, last minute booking and the ability to ...

"Mixed. Service for our business is decent. The mobile app on Android doesn't work at all."

What do you like best? That my marketing director can schedule team travel. What do you dislike? The mobile app on android does not work. Can't get or update my flights. Have to use desktop. Then can't get my tickets on mobile. Have to email my boarding pass to myself. I just gave up using it a few months ago after not having any success with customer service. Recommendations to others considering the product: Get the android app fixed please. What problems are you solving with the product? ...

"Met Expectations"

What do you like best? I loved the personal attention upfront from the sales person. What do you dislike? I was not able to be presented with a clear/definitive way in which this program would add more value than our current platform as a whole. We have multi-state staff traveling heavily throughout the year... and the rewards isolated amongst them personally outweigh the single reward as a unit. What problems are you solving with the product? What benefits have you realized? We decided to ...

"Excellent Customer Service"

What do you like best? Our company has just recently signed up with Upside in the past few months and so far, we are most happy with the customer service. Questions have been easily and quickly answered. The setup process was very easy and they worked quickly to get us set up as we were wanting to start using Upside right away! What do you dislike? I think there is definitely some room for growth but that is expected with a new company such as this. We are a tax exempt business/school and ...

"Stress Free Travel App"

What do you like best? My business books my trips; Flights, hotel, rental car and everything shows up in my app automatically!! What do you dislike? Seat changes have to be done outside the app (at least in my experience) What problems are you solving with the product? What benefits have you realized? Easily send and access travel plans directly from the iPhone app.

"Upside Review"

What do you like best? The customer service is outstanding. They work hard. A rep spend 40 minutes on hold with United for me one day and didn't sound bothered by having to do either What do you dislike? That I was unable to change a flight because I went through a travel agency. The airline would have helped if I didn't go through an agency Recommendations to others considering the product: I definitely say use it. There is nothing that will hurt you by doing so and the ease and service ...