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9.1

Spot Score

Upserve POS - POS Software

Upserve POS Reviews in May 2025: User Ratings, Pros & Cons

Effortlessly manage your restaurant with Upserve POS.

4.2

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Upserve POS Reviews & Ratings

4.2

Very Good

Based on 531 ratings & 279 reviews

Rating Distribution

Excellent

(181)

Very Good

(66)

Good

(23)

Poor

(0)

Terible

(9)

Expert's Review

Upserve has garnered praise for its lightning-fast performance and intuitive software, making it a standout choice for modern POS needs. The Table Marking and Blocking Service were highlighted as key features that enhance efficiency. Customers appreciate the stellar customer service and helpful reports offered by Upserve, contributing to a seamless user ...Read more

Upserve POS pros and cons

  • Speedy performance and efficient table marking and blocking services.

  • Intuitive software design, easy to learn and use.

  • Outstanding customer service and quick resolution of issues.

  • Helpful chat feature for quick problem-solving.

  • Expensive pricing compared to competitors.

  • Lacks some advanced features and customizations.

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Showing 161-170 out of 279

SS

Sophia Selle

12/02/20

4 out of 5

customer service A1!

customer service reps have been very helpful with any questions I have

BD

Brooke Doner

11/27/20

5 out of 5

Very helpful customer service…

Very helpful customer service representatives. Always willing to walk through your problems and pay close attention to details.

BD

Brooke Doner

11/27/20

5 out of 5

Very helpful customer service…

Very helpful customer service representatives. Always willing to walk through your problems and pay close attention to details.

JW

Janet Welch

11/22/20

5 out of 5

Excellent customer service experience

My issue was handled promptly and efficiently regarding a charge on the wrong bank account. I was able to get the error resolved within only a few minutes. It was a pleasant customer service experience.

JW

Janet Welch

11/22/20

5 out of 5

Excellent customer service experience

My issue was handled promptly and efficiently regarding a charge on the wrong bank account. I was able to get the error resolved within only a few minutes. It was a pleasant customer service experience.

EW

Evan Workman

11/20/20

5 out of 5

Online Chat Support

Online chat is always very helpful for me when there is something I just can't seem to find online. The guest representatives are both knowledgeable and helpful for any situation that may arise.

EW

Evan Workman

11/20/20

5 out of 5

Online Chat Support

Online chat is always very helpful for me when there is something I just can't seem to find online. The guest representatives are both knowledgeable and helpful for any situation that may arise.

SP

Steve Purgahn

11/18/20

4 out of 5

Recently called in to see if we could…

Recently called in to see if we could limit the number of items ordered through our online system. We didn't get the answer we wanted but the Rep was friendly, understanding and indicated that he would add it to the customer request list.

C

Consumer

11/14/20

5 out of 5

I adore Upserve

I adore Upserve! This company has been just remarkable with their customer service. I installed Upserve December 2019 in launch of our Hotel's new restaurant. Then COVID hit 3 months later. Upserve has helped with all our business pivots. Beside the software and operating system being super easy to use (yes, there is a learning curve, but they hold your hand throughout the whole process) the customer support is second to none. Honestly, one of the best investments we could have made... even ...

Read more

C

Consumer

11/14/20

5 out of 5

I adore Upserve

I adore Upserve! This company has been just remarkable with their customer service. I installed Upserve December 2019 in launch of our Hotel's new restaurant. Then COVID hit 3 months later. Upserve has helped with all our business pivots. Beside the software and operating system being super easy to use (yes, there is a learning curve, but they hold your hand throughout the whole process) the customer support is second to none. Honestly, one of the best investments we could have made... even ...

Read more