9.1
SpotScore
Upserve POS Reviews in July 2026: User Ratings, Pros & Cons
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Upserve POS Reviews & Ratings
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Spotsaas Editor’s POV
Upserve's main strength is speed—the POS processes orders and payments quickly, which matters in high-volume settings. Table management and blocking features let you control seating and prevent double-bookings. Customer support is responsive and knowledgeable when you need help. Before shortlisting, verify three things in a demo. First, check whether the ...Read more
Upserve POS pros and cons
Speedy performance and efficient table marking and blocking services.
Simple software design, easy to learn and use.
Outstanding customer service and quick resolution of issues.
Helpful chat feature for quick problem-solving.
Expensive pricing compared to competitors.
Lacks some advanced features and customizations.
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Showing 121-130 out of 279
KG
Kolby Goryl
03/20/21
Upserve is second to none
PROS: Offline mode functionality is so crucial. A new-hire can be fully versed in the system within 2 training shifts. The back office functionality is second to none. CONS: There are, very rarely, issues with open checks not being visable across multiple iPads.
GR
Gary Richenberg
03/14/21
Updates with Upserve
Recently started direct communication with Upserve and have found the support staff to be professional, courteous and patient with my concerns.
AR
Anonymous Reviewer
03/11/21
Easy and reliable
PROS: Breadcrumb is very easy to use. It takes about a half hour to train new users which is wonderful with new hires. There is very little downtime and when there is, offline mode works well. CONS: We have experienced no problems
R
Rey
03/10/21
Chatted UP!
Every Upserve associate I've chatted with has been patient, kind, and takes the time to really find a solution to my many questions! Whether walking me through a process or sending me helpful links, I never feel like I'm a bother. Thank you all so much!
HK
Hannah Kim
03/07/21
Amazing customer service!
Date of experience: March 08, 2021
AR
Anonymous Reviewer
03/04/21
Upserve Review for Retail Store
PROS: Upserve is a wonderful system that can manage inventory levels, employee actions, and ease retail operations. Upserve can make the process of check out easier if you utilize the system in a retail store. CONS: We would like to see a member integration feature.
CD
Christina Dombrowski
03/04/21
Hardware Issue
Had an issue with hardware on a POS terminal. I was able to speak with a representative, send a video over e-mail and get a solution, a new POS sent out right away! Lia was so helpful and friendly it was a very easy process. Great communication.
EG
Erica Gale Beltz
03/03/21
Outstanding Technical Support
I had to call Upserve Technical today. We had a few unresolved issues left from the outage on Saturday. My customer service rep was amazing. He quickly resolved all of issues. He was so easy to work with.
LU
Leandro Utrera de Paula
03/01/21
Upserve is a very good POS system
Upserve is a very good POS system, we do have a restaurant that is different than usual restaurants, but Upserve was able to get everything working and running for us. They are easy to talk to and always find solutions no matter what the problem is. I am not giving a 5 start only because we do not have one of the most wanted reports that is the user audit. The second point that it lacks is some security level on creating new items/comps and other tenders. If it was not for that I would ...
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BP
Bill Prante
02/26/21
Inexplicable POS printer outage
Inexplicable POS printer outage. Kait was very helpful by accessing the system remotely and fixing this technical issue. Thank you.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].