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8.5

Spot Score

UKG Pro - HR Software

UKG Pro Reviews in May 2025: User Ratings, Pros & Cons

Streamline and revolutionize your HR management.

4.2

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UKG Pro offers custom pricing plan

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UKG Pro Reviews & Ratings

4.2

Very Good

Based on 3216 ratings & 1430 reviews

Rating Distribution

Excellent

(793)

Very Good

(456)

Good

(121)

Poor

(40)

Terible

(20)

Expert's Review

UKG Pro has cemented itself as a robust and comprehensive solution in the HR technology space, offering a wide array of features that streamline critical workforce management tasks. Its user-friendly interface and impressive reporting capabilities are some of its standout features, with customers praising the intuitive design and ability to generate real-time ...Read more

UKG Pro pros and cons

  • Real-time reporting capabilities save time and provide transparency for employees and administrators.

  • Easy navigation and intuitive design make it user-friendly for individuals with varied technical expertise.

  • Comprehensive features for HR, payroll, recruiting, onboarding, and document management streamline workflows.

  • Strong customer support availability, often responsive and helpful in training and ticket resolution.

  • Steep learning curve for advanced features like reporting and Business Intelligence, confusing for non-technical users.

  • Time tracking and scheduling functionalities can feel overly complex or cumbersome.

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Showing 81-90 out of 1430

AU

Anonymous User

06/29/22

5 out of 5

"Products, Services, knowledgeable associates since 2010."

What do you like best about UKG Pro? Various ways to connect with response teams;. We like having a dedicated account manager and dedicated reps for other services offered. Products we use are easy to use and understand. What do you dislike about UKG Pro? Would like more assisgned team members for different services such as ACA, Tax Services, Recruiting/Onboarding. What problems is UKG Pro solving and how is that benefiting you? I don't think we use UKG Pro

BG

Briana G

06/28/22

4.5 out of 5

"Intuitive Payrolling"

What do you like best about UKG Pro? UKG Pro is an intuitive system, which makes it easy for us to train our junior users on the system with ease! We primarily use the system for payroll functions and will soon be adding in HR and comp modules. What do you dislike about UKG Pro? The least helpful feature of UKG Pro is really the support model. Calling into their Rapid Response line is very rarely rapid and sometimes follow-up on issues does not happen without the customer's input. What ...

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AU

Anonymous User

06/28/22

5 out of 5

"UKG is a game changer!"

What do you like best about UKG Pro? It allows staff more time to work on other duties and not be consumed with Payroll. What do you dislike about UKG Pro? Some of the reporting options could be better. What problems is UKG Pro solving and how is that benefiting you? PAyroll processing - accuracy, auditing and tim,ing.

SV

snehlata v

06/28/22

4.5 out of 5

"Review"

What do you like best about UKG Pro? Excellent online Resources, Ulti University What do you dislike about UKG Pro? Tax payment services need improvements. need prompt service Recommendations to others considering UKG Pro: Good system, Great online resources What problems is UKG Pro solving and how is that benefiting you? Rapid response help and cases

NP

Nilesh P

06/28/22

4 out of 5

"Reporting feature (Business Intelligence) and Time Management"

What do you like best about UKG Pro? Reporting feature (Business Intelligence) and related support team are very helpful. What do you dislike about UKG Pro? The WFM/ Time Management solution has limitations and needs a system overhaul. What problems is UKG Pro solving and how is that benefiting you? Employee Data Management and reporting requirements.

AU

Anonymous User

06/28/22

4.5 out of 5

"Excellent Customer Service and great features"

What do you like best about UKG Pro? I like how many capabilities Ultipro has. The best part to me is how all of the modules sync. For example, you can hire a candidate in recruiting and their information flows from recruiting to onboarding to core. It's seamless!! What do you dislike about UKG Pro? Report writing. I wish it was more user-friendly. I would also like to see more advanced training for reporting. Its relatively easy to write basic reports but more complicated ones such as ...

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AU

Anonymous User

06/28/22

3.5 out of 5

"Easy but limited system"

What do you like best about UKG Pro? UKG is an easy program to utilize and learn. Ability to house personel and payroll processing systems is crucial What do you dislike about UKG Pro? the system is limited and can not adapt to atypical company set ups. We have to come up with a lot of "work arounds". Customer service could also use some revamping. What problems is UKG Pro solving and how is that benefiting you? UKG is working on reporting corrections which will make my position more time ...

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AU

Anonymous User

06/28/22

5 out of 5

"UKG Pro Review"

What do you like best about UKG Pro? All in one platform for usage instead of logging into individual sites What do you dislike about UKG Pro? Errors when others are in the interface. What problems is UKG Pro solving and how is that benefiting you? Mass update / Term server errors

AU

Anonymous User

06/28/22

5 out of 5

"Highly recommend UKG"

What do you like best about UKG Pro? UKG Onboarding platform is a timesaver allowing all documents captured to feed to the employee record in UKG core. The I-9 correction feature allows the edit of document numbers, expirations, etc including the hire date. What do you dislike about UKG Pro? Custom interface builds/edits are very time-consuming from the end-user perspective. Would be great if a UKG technician could work directly with the vendor on the prescribed specifications. What ...

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BC

Bhaskar C

06/17/22

4.5 out of 5

"Best HR Tools For Hiring And OnBoarding"

What do you like best about UKG Pro? UKG Pro offers functionality for recruiting and onboarding new candidates. It helps in calculating, processing and accessing pay of the employee. It helps to manage performance, compensation and employee tracking with great ease. What do you dislike about UKG Pro? It is having one of the bad customer service with mediocre support. we cannot configure the application for candidate experience. The menu is bit misleading and its tough to navigate ...

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