UKG Pro Reviews in June 2026: User Ratings, Pros & Cons

"HMS with lots of Potential and great Ideas with room for improvement"

What do you like best about UKG Pro? Some great aspects of Ultipro is, it helps streamline the processes from Hiring > Onboarding > Payroll. As users/administrators, have the ability to customize things and the integration of Cognos BI reporting is very cool. Also appears to have a good culture for their employees. What do you dislike about UKG Pro? Customer service is usually very spotty based on complexity of issue. When submitting tickets, let's say for year end Open enrollment, would ...

"Often Frustrating"

What do you like best about UKG Pro? I like that the reporting functionality is so advanced and I think the platform is easy to use for employees. What do you dislike about UKG Pro? Customer service is a nightmare and having to put a case in every time i have a question or issue is time consuming. also when i finally get in touch with someone about my case they often do not know how to help me or have to refer me to someone else. Interface feeds between UP and our benefit carriers are also ...

"Works pretty well."

What do you like best about UKG Pro? I like that it is user friendly. Easy to navigate. What do you dislike about UKG Pro? Limited on creating certain things...recruiting and onboarding dont communicate well. No way to download files from onboarding. Recommendations to others considering UKG Pro: Need to be able to create more usable dashboards and the ability for recruiting to feed into onboarding. What problems is UKG Pro solving and how is that benefiting you? HR, Payroll etc.

"UltiPro Rocks!!!"

What do you like best about UKG Pro? ease of use; intuitive; simple & effective What do you dislike about UKG Pro? the only thing i dislike is that our company does not use UP payroll! What problems is UKG Pro solving and how is that benefiting you? reporting writing allows us to track stats and ROI

"Transformational HCM platform"

What do you like best about UKG Pro? The fully integrated approach has transformed our approach to talent management and human resources. We are using almost all of the UltiPro modules and we have been able to elevate the presence of TM/HR within the organization. What do you dislike about UKG Pro? The benefits module (not benefits Prime) is very payroll focused and it could be more employee focused. Recommendations to others considering UKG Pro: UltiPro is a solid, integrated HCM suite ...

"Law Firm Review for UltiPro"

What do you like best about UKG Pro? Functional and easy to learn. Modules are easy to implement What do you dislike about UKG Pro? The fact that everything costs extra at the per person per month billing. What problems is UKG Pro solving and how is that benefiting you? Payroll, HRIS, time and attendance

"Great technology, simple for users, great culture"

What do you like best about UKG Pro? Integrated platform for the hire to retire cycle. Everything is under one roof. What do you dislike about UKG Pro? BI Reporting is very robust, so much so that in fact, if you do not have a dedicated HRIS team, you will likely be lost most times because you are not using it daily. What problems is UKG Pro solving and how is that benefiting you? Time efficiencies, compliance, transparency to employees

"Life Changing"

What do you like best about UKG Pro? Ability to eliminate risk and save time. What do you dislike about UKG Pro? Not as flexible as we need it at times. What problems is UKG Pro solving and how is that benefiting you? We have been able to save hours in payroll processing. Our employees are more engaged and empowered with the tools. We have eliminated so much risk in reporting capability, more locked down security features and so much more.

"End User Experience for the win!"

What do you like best about UKG Pro? We just recently moved from Workday to UltiPro and both the HR and end user experience could not be more different. I find the the look/feel of UltiPro is far more user friendly and intuitive than Workday. The feedback from our managers and employees has been outstanding. The org charts are fantastic, the employee tabs are well organized and we love the favorites menu along with the ability to customize your dashboard. What do you dislike about UKG ...

"Review of ULTI ATS and HRIS system and we launched the system in 2017."

What do you like best about UKG Pro? The new offer letter process is a big help in the ATS. Ability to quickly scroll candidates has been a welcome upgrade. Also, we are able to now get offer approvals managed through the system. Uti has an ease of use. Outages have been minimal. What do you dislike about UKG Pro? ATS has weak spots. Can't CC other people when emailing candidates other than with a schedule invite. Reporting is very weak out of the ATS. We have to use smart sheet to fill ...