UKG Pro Reviews in June 2026: User Ratings, Pros & Cons

"Great payroll platform with some problems."

What do you like best about UKG Pro? Rapid Response has been the best tool in my toolbox! I always have a good experience whenever I call. They're empathetic, patient and very knowledgeable which I appreciate when I call since most of the time, it's an emergency. I also love that they send a review of what we've talked about so that I'm able to review it later. What do you dislike about UKG Pro? The time it takes to get a response from payment services. Also that payment services and core ...

"Continuously Learning, Improving, and being Impressed"

What do you like best about UKG Pro? One of my favorite aspects of UltiPro is that I am continuously learning new features that the software has to offer. Often times I find myself brainstorming capabilities or features that would be nice to have and I come to find that Ultimate does in fact have that feature. I personally utilize the recruiting module the most and am impressed with how easy it is to turn functionalities on and off and navigate job postings and applicants. I also like that ...

"Lots of functionality, but not the best support"

What do you like best about UKG Pro? There are so many features available within UltiPro that you can use to advance your HRM strategy without needing significant additional capital investment. For the most part it is end-user friendly, and makes it easier for employees to access information quickly and efficiently. What do you dislike about UKG Pro? While one of the pros is that there are so many features available, that can also be a con, because it is sometimes completely overwhelming to ...

"Solid product, gets the job done"

What do you like best about UKG Pro? Ease of finding employee information. I often need to look up specific information about various employees, past and current, and it is usually very straight forward and simple to locate within Ultipro. What do you dislike about UKG Pro? Issues with support. It can take longer than it should to get a solution to a problem. We're currently trying to figure out why a tax form wasn't filed and even another Ultimate Software employee is having trouble ...

"Bellisio Review"

What do you like best about UKG Pro? Integration between recruiting, on boarding and Core. I like having all information in one place and easily accessible by individuals that have the required access. BI system genereated reports are very helpful. Love the UP community portal. Great to connect, share ideas and learn from other clients. What do you dislike about UKG Pro? UltiPro has a pretty slick on boarding process but no off boarding process. Also, offer letters cannot be electronically ...

"I have 5 years of Ultipro experience working from a Recruiting Coordinator to an HRIS Analyst"

What do you like best about UKG Pro? I really appreciate all of the resources available: CSP, Community Center, Ulti University, and Rapid Response. The Community area is really exciting. I enjoy how everyone collaborates and shares their ideas. In addition to this, I really how Ultipro constantly keeps their customers in compliance. What do you dislike about UKG Pro? There have been several instances where we have had to follow-up with consultants for SR's more than we would have liked ...

"The tool to move from the Slate Rock and Gravel Company Quarry"

What do you like best about UKG Pro? The systems is very user friendly both on the HR admin plus the end-user population is able to adopt incredibly quick. What do you dislike about UKG Pro? Albeit self inflicted, moving a company with poor data records is a painful organizing path during implementation. What problems is UKG Pro solving and how is that benefiting you? Timekeeping. Beyond the obvious benefit of legal compliance, the tool is simple to adopt and use.

"Ultimate Is by far the best payroll software I have ever used."

What do you like best about UKG Pro? The software is great and almost never has an issue, but the customer service is superior to any on the market. What do you dislike about UKG Pro? Not being able to get a job at Ultimate. What problems is UKG Pro solving and how is that benefiting you? We just started using the Arrears in UltiPro this year and it has been a time saver and greatly helped in reducing human error in our employees past due benefit payments.

"8 years & signed for 5 more!"

What do you like best about UKG Pro? Ultimate truly cares for their customers, realizes how the customer wants their money worth and strives to deliver. Payroll functionality is great & Ultimate has really empowered the user thru the years. Love that we are 100% processing in the cloud! Streamlines open enrollment, our benefits seem much more tangible to our employees now as they're right at their fingertips. What do you dislike about UKG Pro? Case resolution can sometimes be longer than ...

"UltiPro is a great tool"

What do you like best about UKG Pro? I love that it's a robust software that is visually appealing and easy to use What do you dislike about UKG Pro? Use and definition of effective date Point in time reporting is not very effective I dislike not being able to make mass changes myself Recommendations to others considering UKG Pro: Ask for Ultimate's top-notch implementation specialist. A good transition will help set the tone for success. What problems is UKG Pro solving and how is that ...