UKG Pro Reviews in June 2026: User Ratings, Pros & Cons

"Innovators with excellent customer service"

What do you like best about UKG Pro? I like that they are always designing products and add ons to help streamline processes and really taking into account what we as clients say we want and need. What do you dislike about UKG Pro? Responses to cases can take a while to be resolved at times. Recommendations to others considering UKG Pro: More flexibility for admins to have hands on to make changes without opening a case What problems is UKG Pro solving and how is that benefiting ...

"Ultimate experience"

What do you like best about UKG Pro? strong application. Majority of the functional is better than previously used. What do you dislike about UKG Pro? Customer service has fallen off in the last year. Much slower, not always the best solution provided. Recommendations to others considering UKG Pro: Request a project plans with dates. Did not receive and all functionality/integrations not received as expected What problems is UKG Pro solving and how is that benefiting you? bi report ...

"Easy Registration"

What do you like best about UKG Pro? Email reminders, and steps laid out clearly What do you dislike about UKG Pro? sometimes the system can get a bit complicated to use What problems is UKG Pro solving and how is that benefiting you? BI and report processing

"Enjoying it so far!"

What do you like best about UKG Pro? Customer support ! UltiPro has some wonderful customer support. The reps are great! The response time is generally pretty great too. I generally will get a response within 24 hours which is awesome. I love the rapid response team as well. Easy way to get questions answered in a timely manner. What do you dislike about UKG Pro? Although training is accessible, I wish I had more on-site trainings available. I prefer face-to-face and this is what's missing. ...

"Good Company...needs a few bugs fixed"

What do you like best about UKG Pro? Business Intellegiance. The report are great and I hope to learn more at Connections. What do you dislike about UKG Pro? Several bugs need to be worked out. Sometimes things don't post or employees become uncalced in payroll. Small things but they can make a huge diff in someones pay What problems is UKG Pro solving and how is that benefiting you? no outstanding problems

"Ultimate has helped us improve engagement improving our overall workforce!"

What do you like best about UKG Pro? The ability to access communities of customers with similar needs What do you dislike about UKG Pro? Rollouts are exciting but only if they happen timely What problems is UKG Pro solving and how is that benefiting you? We have improved our compliance and freed up our HR team to better focus on corporate startegies

"Mitch Strom Review"

What do you like best about UKG Pro? All in one system with ability for Can and US payroll. I like the ability to have workforce management, performance amangement, payroll recruiting all in one. What do you dislike about UKG Pro? The current user interface is quite old looking and needs an update. Also, the performance management system is a bit clunky when trying to change distributed goals. Would like ability to be able to change these easier as we made a mistake and now cannot change ...

"My Review of UltiPro"

What do you like best about UKG Pro? They are always up to date on compliance for all states. The system is easy to use and navigate and also has a nice look to it. Updates are done quarterly allowing the system to keep up with demands. Our new executive service rep has been a breath of fresh air compared to our past one. We are starting to use parts of UltiPro we have not used before and we will be implementing 3 new modules soon. What do you dislike about UKG Pro? Different modules don't ...

"Ultimate is intuitive."

What do you like best about UKG Pro? The brightness of Ultimate and it's intuitiveness makes Ultimate user friendly. What do you dislike about UKG Pro? The Recruiting Gateway is not as functional as I would like; there's no interface with Indeed which makes recruitment difficult on this platform. There are often "work arounds" for completing tasks in Ultimate because the software isn't built to interpret the need. What problems is UKG Pro solving and how is that benefiting you? Launching ...

"I process payroll"

What do you like best about UKG Pro? The reporting system and the easy access to an employees file What do you dislike about UKG Pro? When starting and stopping a deduction there is not an easy way of double checking you have to go through all screens What problems is UKG Pro solving and how is that benefiting you? Reporting and figuring out how to export files to another area