UKG Pro Reviews in June 2026: User Ratings, Pros & Cons

"Not the All Encompassing Solution"

What do you like best about UKG Pro? Time and attendance is linked directly with Payroll - not 2 different systems What do you dislike about UKG Pro? Way too inflexible for any changes. They have one solution for every need. And they don't care if they are not able to accommodate any requests. They are not empathetic at all. What problems is UKG Pro solving and how is that benefiting you? Able to utilize mobile app for associates to clock in and out reducing congesting and helping with ...

"UKG pro is one of the best business solutions for customer experiences"

What do you like best about UKG Pro? The level of interactivity that can be achieved by using UKG pro is an excellent benefit when working with recruitment or conversion processes from leads to regular customers. Their analysis is very detailed in the area of benchmarking. What do you dislike about UKG Pro? It can be difficult to work with UKG pro by integrating the platform with advanced sales management services, since with most of these integrations, customized templates cannot be ...

"UKG pro is one of the best business solutions for customer experiences"

What do you like best about UKG Pro? The level of interactivity that can be achieved by using UKG pro is an excellent benefit when working with recruitment or conversion processes from leads to regular customers. Their analysis is very detailed in the area of benchmarking. What do you dislike about UKG Pro? It can be difficult to work with UKG pro by integrating the platform with advanced sales management services, since with most of these integrations, customized templates cannot be ...

"UKG Pro will serve you!"

What do you like best about UKG Pro? BI is very useful for reporting and an indispensable tool for our executive team. Payroll accounting is working well and the software has not had any problems in the last three years. The kernel works well, keeping all records, files and data of all employees in one place. What do you dislike about UKG Pro? The problem with UTA / BI is that you cannot combine UTA and central data into a single report, which prevents you from knowing how to provide this ...

"3 year UltiPro customer"

What do you like best about UKG Pro? User interface, both employee and admin. What do you dislike about UKG Pro? Training support is never person to person Recommendations to others considering UKG Pro: If you need an adaptable and customizable HCM solution...UKG Pro is by far the "Best in Breed". What problems is UKG Pro solving and how is that benefiting you? The ability to centrally support over 250 locations.

"Director of Human Resources"

What do you like best about UKG Pro? Great HRIS system, you can configure in a lot of ways to customize it specific to your company. What do you dislike about UKG Pro? There are some delays between compliance releases and when Ultipro releases an update. Recommendations to others considering UKG Pro: Confirm that the program works for your industry. Ask them for other customers in your market and connect with them. What problems is UKG Pro solving and how is that benefiting you? We do not ...

"UKG Pro Admin"

What do you like best about UKG Pro? User friendly and around the clock assistance What do you dislike about UKG Pro? no user guides for Recruiting and reporting for PeopleDoc, the new interface What problems is UKG Pro solving and how is that benefiting you? Total Comp statements are good - Compensation Mgmt tool is very useful

"UKG is up to date and great customer service"

What do you like best about UKG Pro? Easy access to everything we need via the web or backoffice What do you dislike about UKG Pro? sometimes there's no explanation for issues that come up - also BI is very hard to understand What problems is UKG Pro solving and how is that benefiting you? processing payroll through backoffice was taking us two full days to open and close- processing now on the web is making our flow faster.

"The Best Customer Service you could ask for."

What do you like best about UKG Pro? One of the major upsides to UKG is the customer service that is out of this world. The customer Service specialist are very calming especially when you feel you problem is the end of the world and they respond to your cases in a reasonable amount of time. What do you dislike about UKG Pro? The least helpful is WFM as it is still very much in development and goes does down frequently. Recommendations to others considering UKG Pro: You will not get better ...

"3 year UltiPro customer"

What do you like best about UKG Pro? User interface, both employee and admin. What do you dislike about UKG Pro? Training support is never person to person Recommendations to others considering UKG Pro: If you need an adaptable and customizable HCM solution...UKG Pro is by far the "Best in Breed". What problems is UKG Pro solving and how is that benefiting you? The ability to centrally support over 250 locations.