UKG Pro Reviews in June 2026: User Ratings, Pros & Cons

"UKG overview"

What do you like best about UKG Pro? There are a few features I really like: 1. Manage Adjustments is very streamlined process. I like that you can be walked through in selecting the employee and other criteria followed by the notification to UKG. 2. Ease in providing SUI updates through the Customer Success Portal. This process is fast and efficient. The email follow up of case progression is very helpful as well. 3. Call back feature when calling into the Rapid Response Center. 4. Overall ...

"UKG"

What do you like best about UKG Pro? easy interface to work with. Ability to customize what i want for benefits What do you dislike about UKG Pro? Do not like how benefit group changes impact 1095 C generation. New State tax setup is difficult when adding new remote locations without wanting to assign an address to the location in case of hiring more employees in that state. Too many Payroll tricks to remember for closing out year end. Too many steps not done automatically. Recommendations ...

"UKG Review"

What do you like best about UKG Pro? It is very helpful with communicating info to employees and keeping track of information entered in the system. I think the set up is clean and easy to navigate for all involved. It is partially an electronic filing system which is great during these times when we don't have access to physical files at all times like we once did. Being able to house some of it in UKG has made processes smoother. It forced us to finally start that process after talking ...

"so far our experience has been good with have a great AM"

What do you like best about UKG Pro? the changes that UKG made to Ulti are good What do you dislike about UKG Pro? trying to reach someone by phone when calling into rapid response What problems is UKG Pro solving and how is that benefiting you? UTM problems have been solved

"This experience has been informative, interesting and well worth the time."

What do you like best about UKG Pro? I like the system from : recruiting to on boarding BI Report writing - ability to create and run reports on company data BI community and knowledge hour very helpful UltiPro support team - very responsive and patient information sharing ability utilizing Community Broadcast feature and the Document Acknowledgement feature File management and document flowing into from Core Performance Management ability to create and schedule reviews LMS - The online ...

"A great enhancement to our HR processes"

What do you like best about UKG Pro? Our ability to automate processes in our company and eliminate paperwork has been the best part of our conversion to UltiPro. The customer support has also been great. Anytime I have a question about using UltiPro, I have reached out to the Customer Success team and have received an answer or resolution to my problem. Knowing that support is just a few keystrokes or phone call away has made a world of difference in learning the system. What do you ...

"Frustrating"

What do you like best about UKG Pro? We are not enjoying our experience with this new system. What do you dislike about UKG Pro? We are having a lot of trouble with the standard reports, with the timekeeping not performing to the level we were sold, most recently we are having trouble with the Employee Retention Credit Recommendations to others considering UKG Pro: We are having a very difficult getting what was promised and sold to us. The product is not user friendly at all What problems ...

"CFO"

What do you like best about UKG Pro? It is a complete package and you can select what you would like to use. What do you dislike about UKG Pro? the delay in file feeds being established. What problems is UKG Pro solving and how is that benefiting you? We have a complete process for Human Resources and payroll in one place. It has allowed us to do everything in one place.

"My experience with UKG is a growing experience."

What do you like best about UKG Pro? The ability to get help in a timely matter. What do you dislike about UKG Pro? I findl least helpful is the customer service portal. I always use the rapid response because I find a speaking to a human will get faster results. Recommendations to others considering UKG Pro: I recommend that when companies start pushing admins along with management to do the trainings. Making them accountable to learn when they first start with the product. The time ...

"UltiPro HR"

What do you like best about UKG Pro? Easy access to frequently used areas through gadgets What do you dislike about UKG Pro? Hard to create complicated reports due to multiple data tables Recommendations to others considering UKG Pro: Fully define what you expect the software to do and how it is going to be used. What problems is UKG Pro solving and how is that benefiting you? Electronic applicant tracking and onboarding; electronic benefits enrollment and tracking; and full payroll ...